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Truck and Track Spring 2019 4
BUSINESS NEWS
TruckEast Norwich takes the top spot as Scania’s ‘Depot of
the Year’ in their annual UK-wide competition, thanks to hard
work and a dedication to deliver an exceptional service to its
customers.
Each year, Scania (Great Britain) Ltd recognises those that
consistently deliver outstanding aftersales service and customer
care through its Depot of the Year competition. Designed to
encourage its dealer network to strive for excellence in every aspect
of aftersales, the competition runs throughout the year and draws
every aspect of dealer life under the microscope.
Criteria for the UK Depot of the Year award are set against key
performance areas within the aftersales operation, in which
TruckEast Norwich outscored all other Scania branches. Claiming
maximum points against every target, including a fantastic 100%
MOT pass rate, the result is a direct reflection of the hard work and
commitment delivered by the branch.
Martyn Clipston, Aftersales Director – Eastern Region, comments
“We are very proud and honoured to win Scania Depot of the
Year. The dedication and overall service levels delivered by Depot
Manager, Paul Loades and his team at Norwich are excellent and
it’s fantastic for the branch to be recognised for their efforts.”
TruckEast’s Managing Director, John Biggin, adds “We are delighted
for Norwich to have achieved this award. As a brand, all Scania
dealers aim to deliver the highest levels of aftersales care to our
customers, so to be acknowledged for providing the best in the
network is amazing.”
Committed to the highest standard of customer service, when
Norwich was acquired back in February, 2016, TruckEast invested
over £100,000 into upgrading the premises and facilities on site.
But it’s under the leadership of Depot Manager, Paul Loades that
the site has gone from strength to strength. Looking at the Depot
of the Year rankings alone, over the past three years, Norwich has
gone from ranking 70th in the network back in 2015 to where it is
today – number one.
“Our priority at TruckEast is to keep business moving and the key
to this is delivering fantastic customer service. But to be able to
do that, you have to have a team of people that are motivated and
love their jobs; this is what makes the difference. And at Norwich, I
believe we have just that,” continues John.
As well as Norwich coming first in the Depot of the Year, TruckEast
also had another three branches, Corby, Northampton and
Stowmarket, finishing within the top ten positions – a total of 84
Scania branches make up the UK dealer network.
Team at Norwich Depot with Aftersales Director - East, Martyn Clipston (front left) and Paul Loades, Depot Manager (front right)
TruckEast Norwich crowned Scania
Depot of the Year 2018
Depot Manager, Paul Loades
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