United Pallet Network (UPN) has announced “DRIVE SERVICE QUALITY” as its “route to success” in 2022. 

“DRIVE SERVICE QUALITY” has been introduced this year by UPN to further energise a strong team ethic nationally and regionally to help the leading UK Pallet Network to drive its business forward. 

Both UPN management and UPN member partners are signing up to a joint qualitative and quantitative Partnership Charter Commitment within which everyone is accountable nationally and regionally to “DRIVE SERVICE QUALITY”. 

The charter drawn up by UPN management and members together and agreed together will bind “Team UPN” through a shared formal commitment to service performance KPIs. It’s a clear statement of intent by UPN to take the high ground and confirm the market position stated by its well-known signature line – “First Class Travel for Palletised Freight”. 

The “DRIVE SERVICE QUALITY” initiative aims to boost its “Team UPN” ethos and energise a culture of active positive communication, shared accountability, shared commitment, shared positive focus, and shared supportiveness right across the UPN network to further boost both service performance and member engagement. 

“Our Partnership Charter will be a clear point of reference for all of us within UPN as we commit to drive service quality,” said UPN Managing Director – David Brown, “Locally our members will, of course, be committing to their colleagues in Team UPN. But also centrally, our UPN Function Heads in Operations, Customer Services, Compliance, Accounts, and Sales will also be signing up. This will be a true Partnership Charter Commitment that will help take UPN to exciting new levels of service performance.

“We are giving local and regional hauliers an opportunity to be a part of a Pallet Network that is different. UPN is a network that is friendly, flexible, and loyal. We are member focussed and highly professional without being overly “corporate”. We are also now the only privately owned stand-alone network in the UK”, said David. 

“Our network has never been so “in demand”. We are receiving a huge number of enquiries from hauliers seeking to join. Indeed, we’ve had well over 80 enquiries in the past year. We just cannot find enough territories for everyone who wants to join. Our member territories have become scarce opportunities. 

Despite the historic challenges thrown up over the past couple of years, UPN continues to gain meaningful market share due to its unique market positioning and reputation. 

Indeed for UPN, 2021 was a landmark year, in its 20th anniversary year, UPN broke new records and saw superb growth. Maintaining an ongoing strategy of strong stable self-sufficient business growth, UPN saw an increase in volumes of over 25%.

“Our growth has been excellent and indeed has outperformed the sector based on a variety of criteria,” said UPN Managing Director – David Brown.

“Our tremendous growth throughout 2021 has meant that UPN has had to significantly accelerate our own development plans,” said MD - David Brown, “These expansion investments are great news for UPN, our members, and their customers.” 

Indeed, UPN has already hit the ground running in 2022 with two major expansion announcements. UPN has boosted investment in its central sortation workforce and forklift fleet by over 50%, in response to the huge increase in demand for its palletised freight delivery services throughout 2021. UPN is introducing SmartHUB 2, a new facility that will boost central sortation capacity to over 15,000 pallets per night.

Furthermore, UPN over recent months, has improved its high-quality partner network with the introduction of ten important new “Team UPN” members across the UK.

Freightforce Logistics Management Services – Norwich-based Freightforce offer full loads, a complete storage, distribution, and logistics service across the UK, and Europe. Established in 1998, Freightforce offer – full loads and general haulage, part loads, and Groupage, services for hazardous goods as well as a full range of warehousing services. They are handling NR postcodes.

HBC Logistics – From small express deliveries to the transcontinental movement of freight, Baldock-based HBC Logistics provide an efficient and reliable global logistics network. They are serving SG postcodes.

Forward Trucking Services – Based close to the M1/M25 at a 30,000 sq ft facility in Watford, FTS are ideally located to provide flexible haulage and storage solutions to businesses in the area. They are handling AL postcodes.

Charles Morgan Transport – Established in 2017 and based in North Yorkshire, Charles Morgan Transport has quickly built a reputation for excellent customer service and provides a wide range of general haulage services. They are serving several YO postcodes.

Nexis Services – A Peterborough-based company established by Debbie and Richard Swinscoe that has built its reputation by providing exceptional customer service and having close contact with customers to ensure successful long term relationships. They will be handling several E and CM postcodes.

Tendring Express Services – Established in 2003, currently operating 30 vehicles across two facilities, Essex-based Tendring Express Services provide a wide range of parcel delivery, pallet freight delivery, haulage, warehousing, and storage services. They will be serving several CM postcodes.

Yellow Lab Logistics – Cornwall-based Yellow Lab Logistics have over 15 years’ experience and expertise in parcel and pallet freight delivery. They are serving TR and PL postcodes.

New Horizons Distribution – An established Essex-based Logistics Company serving E and IG postcodes.

Hastings Freight – Situated on the M1 corridor close to Sheffield and Chesterfield, the core business on which Hastings Freights reputation has been founded is collection and delivery of small consignments of palletised goods.

DG International – Tilbury-based DG International was established in 2009. They are a leading international freight forwarder who delivers to a range of clients importing into the UK from Asia, Europe and America via ocean, air, road, and rail freight. They are handling RM, IG, and CM postcodes.

“I’m really pleased to be welcoming these excellent new additions to our Team UPN family,” said UPN MD – David Brown, “They are going to be valuable assets to our growing network as we move into an important and exciting year for UPN.”

www.upn.co.uk