TTC – A History in Parts
TTC – A History in Parts
There are not many companies in today’s parts aftermarket that can trace their roots back to the mid 70’s. From its humble beginnings in Rugby, TTC is now an industry- recognised brand within the commercial vehicle market, having been an early pioneer in the wholesale distribution of Truck & Trailer Components.
TTC has been supplying the commercial vehicle parts market for over 40 years and has built a strong reputation for quality, reliability and service. The TTC product range covers parts for Trucks, Trailers and Vans and is supported by a growing number of highly respected OE and Proprietary Brand supplier partners.
It was as early as 1976 that the TTC catalogue was first produced and this year sees the company releasing its milestone 20th Edition - an enduring and lasting legacy to the company, the parts and the brands it represents. In addition, the business has also released its latest version of its very own Driven publication - a quarterly parts brochure aimed at both distributors and fleets. It brings to market the very latest product updates, news and features highlighting parts from TTC’s vast product range. Now in its 4th year, Driven has become as popular amongst TTC distributors and fleets as the ever present TTC catalogue has over the last 40 years.
Furthermore, just as TTC has been groundbreaking over the years with its Truck & Trailer Components catalogues, the company has not stood still and has recently developed what it believes is an industry first with its new and innovative electronic Truck parts catalogue.
The result is nearly two years’ worth of work piecing together Parts to Trucks in what can truly be described as the first of its kind within the Commercial Vehicle sector. The numbers are staggering as TTC has taken over 570,000 Trucks’ worth of data and applied its complete Truck product range to each individual vehicle. Like the traditional TTC catalogue, the job is never ending as the team continually updates and adds new references as the TTC range adapts to market needs and trends. This therefore ensures the proposition meets the exact requirements of today’s modern fleet.
Our versatile electronic parts catalogue, known as CVRN®, has quickly become a daily tool for customers to use when identifying parts. With the answers only a few clicks away, parts look up has become far less time consuming thereby saving valuable time within the parts department. The TTC Customer Service & Technical departments are also on hand to support customers who may not have access to a screen and, with just the Truck registration number, can assist in the parts identification just as quickly, whilst also processing the order immediately for peace of mind.
How does TTC balance this new technology with its traditional TTC Edition 20 Catalogue and what are the benefits?
Firstly, in a market that is changing fast, knowledge is one of those critical ingredients that is becoming harder to find. The complexity of today’s new vehicles, the speed of change and the need to attract our next generation of parts people, means that training takes time and finding people with market experience is becoming increasingly difficult. The system is not designed to de-skill the role of parts identification - it is designed to assist where traditional knowledge is no longer available whilst, at the same time, providing a more accurate and speedy way of working when dealing with customer enquiries. With customers increasingly asking for TTC’s help in this area, we have identified a real knowledge gap with our Technical team increasingly being called upon to assist customers with their enquiries.
The CVRN® system addresses this perfectly. By entering a Truck’s registration number into TTC’s own online order system to view the parts, users can instantly see live stock availability, price and many other product attributes. Placing an order is therefore merely a few clicks away. Even if the Truck registration number is not available, our search facility provides another route for users providing access to TTC’s extensive database which covers nearly 750,000 cross references.
Is there space for both resources and will TTC’s Edition 20 possibly be the last?
Well, it’s not finished just yet and, with Edition 20 currently being distributed across the commercial vehicle market, there clearly is still a need with our team working hard to keep pace with demand. With TTC’s extensive range of Trailer Components, it’s clear to see that the CVRN® system and TTC’s parts catalogue provide two complementary and innovative solutions. By utilising the benefits of each, we ensure that accurate parts identification for both Trucks and Trailers is well and truly covered.
What’s next for TTC?
We have some new and exciting products to bring to market this year with some additional OE partner brands lined up to complement our existing range. We are increasingly finding that suppliers are recognising the value we can add to the parts market. Importantly, with our latest CVRN® Truck catalogue, they are seeing the benefits and how, by working together, we can ensure that quality products prevail in our parts market.
This Spring is an exciting time for us as we see the first of our new delivery vehicles enter into service carrying our brand and our parts. Our new Fleet will be seen across the country delivering parts to our customers when they need them. Parts availability and service, and therefore logistics, is a key area for us and one that we work very closely on with our distribution partners. Having a number of Trucks & Trailers carrying our brand is an exciting and proud time within TTC. As a company, we are committed to the continual development, improvement and expansion of our services in the supply of commercial vehicle parts for many years to come.