How a Southern European retailer turned transit loss into a strategic advantage

For one of Southern Europe’s largest retail chains, losses weren’t just cold numbers on a quarterly report — they were a persistent challenge affecting efficiency, trust, and the bottom line. As shrinkage continued to climb, it became clear that traditional security methods could no longer protect their increasingly complex logistics network.

Reframing the Challenge

Instead of offering another passive seal, Unisto stepped back to analyse the full picture. Before recommending any hardware, the team conducted a detailed assessment of process gaps and vulnerabilities. It quickly became evident that the objective wasn’t a stronger seal — it was a more secure, transparent supply chain from end to end.

Co-Creation in Practice

To bridge strategy and reality, Unisto facilitated a hands-on workshop bringing together the full chain of command: executives, operations managers, and warehouse staff. By uniting everyone in one room, assumptions were replaced with facts. The outcome was a shared strategy, aligned priorities, and actionable insights grounded in daily operational challenges.

Expertise Over Assumptions

Although the client initially requested live-tracking seals, Unisto advised against them. The risks were clear: high maintenance requirements, signal interference, and redundant data — especially since their trucks were already equipped with GPS. The goal wasn’t to add more technology, but to implement smarter, process-driven security tailored to real vulnerabilities.

The Outcome

By deploying the Unisto Sentinel electronic seal in combination with the Unisto myU digital platform, the retailer achieved complete visibility across its logistics flow. Physical security and digital monitoring were finally connected. Losses decreased, processes stabilised, and the partnership evolved into a model of strategic, evidence-based security.

“Full buy-in isn’t earned by selling — it’s earned by solving.”

www.unisto.com