Truck and Track Summer 2021

www.truckandtrack.com Summer 2021 Truck and Track 63 PORTS The route is operated by the Maxine, which has the capacity to transport 165 unaccompanied freight units. The port of Sheerness will provide 24-hour access and no standage charges for the first 48 hours, offering more flexibility to our customers. The port benefits from excellent road links, with close proximity to the M25 orbital ring, which is ideal for goods heading to the London area and the Midlands. We are acutely aware that the industry is finding it difficult tomove certaintypesofhazardousgoodsowingtothenumberof passengers onboard but with the introduction of the Sheerness<>Calais unaccompanied service, we have the solution to support many customers and make it easier and more efficient for them. The service also accommodates traffic from the rail freight services and the intermodal routes throughout Europe. The combination of an unaccompanied freight route and the rail infrastructure in the port of Calais will enable us to offer our customers an extensive intermodal transport solution. NewDFDS Ferries and Terminals app During April 2021wewere pleased to release our NEWDFDS Ferries and Terminals app which offers information and notifications for our valued customers. Our newApp enables you to find your bookings, get directions to the ports, receive up to date departure times, port situations along with a special promotion offering our freight customers 15%discount in the onboard shop! When shipping on the Dover – Calais/Dunkerque route if the driver adds their booking reference to the app and shows their app in the onboard shop, they will benefit from the 15% discount on some of the items available. DFDS One Stop Shop for requesting ENS DFDS offers the service to support you with requesting ENS via Myfreight as a “one stop shop”. For a nominal charge of €5/£5 you can save valuable time by completing your request for ENS at the same time as you are requesting your booking in Myfreight Requesting and amending ENS can now be undertaken at the booking stage or in the “Manage Bookings” section in MyFreight. Priority lane For a small charge DFDS are pleased to offer our customers the facility to use the priority lane for urgent cargo (subject to space availability). This additional service is available at check-in, in all three Channel ports (Calais, Dover and Dunkerque). During busy periods, a limited amount of vessel space will be available to freight customers who are willing to pay a small fee to depart on a vessel that would otherwise be full, thus reducing waiting times. This facility is available on a first come first served basis. Fast lane This provides our customers with an option to avoid any potential queues when approaching the Port of Dunkerque, to gain faster access to the check-in booths and to be checked in for the next available departure. This is for urgent cargo and a limited amount of vessel space will be available for this service. Wayne Bullen, Freight Director at DFDS, said, “When looking back it is so pleasing to see the initiatives which have been introduced by the various teams to improve the overall DFDS product. It is also incredible to think this a direct result of listening to our customers, together with our desire to constantly improve and deliver the highest possible standards of service.” www.dfds.com