Truck and Track Summer 2021

UPNhas grown and succeeded through its clear focus on two defining core principles – ■ A commitment to ongoing design development and introduction of cutting edge bespokemarket leading IT support to help drive the business forward and to fully support all members. ■ Strong, stable growth through an ongoing commitment to provision of quality service. Building its competitive advantage through technology UPN continues to lead the way in IT development for the pallet network sector. UPN provide members and their customers with a comprehensive range of services across the UK and Europe underpinned by the most advanced technology available. “Our stated UPN mission has been to have an ongoing focus on organic growth with and for our membership,” said UPNManaging Director – David Brown, “Our plan for the long termhas always been to build a network that is “quality driven” not “volume driven”. Now the UKs only privately owned pallet network, UPN operates together with its nationwide membership in a responsive, approachable, and prudent manner. Private ownership status means that whilst dynamic decisionmaking, and growth is always possible it is never to the detriment of the membership. “Our members play an extremely active part in the strategic development of our business and make crucial inputs to help us to steer a solid course as we evolve further as a business”, said UPN Managing Director – David Brown, “We always have a strong balanced view of what is good for UPN both from a central perspective and a membership perspective. UPN is nothing without its membership, our members are our customers. UPN is here to serve them, and to guide and support them.” “Our aimhas always been clear – tomaintain a harmonious working environment where all concerned can reap the rewards that a totally flexible and transparent service achieves”. “For UPN it has never been about impressive numbers and aiming for sector leadership in terms of volume. It’s about “attention to detail”, consistency, and focus and an ongoing desire to provide the highest levels of quality service possible”. For UPN there are no external demands to perform from shareholders or arm’s length financial institutions, there are no “volume growth at all costs” pressures. UPN actively consult with members on an ongoing basis to ensure that the company’s growth trajectory is well managed, consistent, and predictable. TheWorld changed quite dramatically in 2020when Covid hit the UK with a vengeance. At UPN it was a case of keeping everything running well but making sure that health and safety was very much at the forefront in every respect. Covid protocols were introduced right across its network with clear guidelines and an efficient system of contactless deliveries. Applying the mantra – Hands – Face – Space – right across the board both on site and on the road to ensured that UPN were able to provide services efficiently and safely. “Our unique UPN technology, our SmartHUB Operational IT, our UPN Offers Real “IQ” - Cutting Edge Information Technology and a Commitment to Service Quality