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Truck and Track

Summer 2019

www.truckandtrack.com

4

BUSINESS NEWS

EETS, the DKV BOX EUROPE & a view

on the changing toll landscape

Interviewwith Jürgen Steinmeyer (Director Toll at DKV Euro Service)

Laboratory tests, field tests, certifications,

formal approvals from transport authorities

and ministries, products available to pre-

order, order or deliver – the European toll

market has not seen so much activity for

years. But when it comes to Europe-wide toll

boxes (EETS boxes), there is a great need for

clarification if the product is to work as the

customer is led to believe it should. Jürgen

Steinmeyer (Director Toll at DKV Euro Service)

explains what hauliers should bear in mind.

Mr Steinmeyer, if an EETS box works in a country, can I install

it in my vehicle, drive off and expect that the toll will be

correctly settled and correctly shown onmy invoice?

Yes and no. If a provider states that his EETS box works in this or that

country, this can also mean that his product is technically capable

of covering that country and its toll systemor it has been successful

in a previous field test.

As a haulier, how can I ensure that the box I ordered will work

as it should on every occasion in the future?

First of all, the toll service provider should be certified as an EETS

provider or the box sourced from an EETS provider. DKV EURO

SERVICE sources the DKV BOX

EUROPE

from Toll4Europe GmbH, a

certified EETS provider. Whatever the box itself is said to be capable

of, it must be certified for. The process for doing this varies from

country to country. In Germany, for example, the box undergoes

a laboratory test then a field test. After this, the Federal Office

for Goods Transport (BAG) prepares a report on the certification

and the box becomes approved for use on German roads through

an approval agreement with BAG. A similar procedure applies in

Belgium. As a reputable EETS provider, we are ready and willing to

give information about the certification status of our box at any

time. Ultimately, it is about the customer’s security of service, and

he will very quickly lose confidence in that service if his box does

not work.

How do you explain why there is still so much uncertainty on

the market?

Now that the idea of EETS has gained the necessary momentum,

more and more new players are entering the market. The message

has been that as many countries as possible will be covered as

quickly as possible in order to direct customer focus onto the

product.However,therequiredcertificationsareoftennotavailable,

and the box cannot be used. In my view, this is not at all expedient

because I will lose the confidence of the customer if his box does not

work or it is not delivered to him on time. Transparent billing must

also be provided as well as additional services such as the passage

lists shown in DKV eReporting. Emergency processes also play an

important role. In other words: What does the customer do if the

EETS OBU sometimes fails to work properly? We do not gamble

with the trust of our customers. I am convinced that a serious and

credible dialogue with our customers and potential customers is

the only way to deal with this issue. We do not have to be the first

on the market. But we must offer our customers quality products

that work as they believe they should.

What is the situation with the DKV BOX

EUROPE

? What

countries will it cover?

We are bang on schedule with the DKV BOX

EUROPE.

This year

will see the tolls for Belgium, Germany, Austria, France, Spain and

Portugal made available on the box. Customers have been able to

order the box sinceMay. Details of the ordering process and delivery

are available to our customers from their local branch office.

Jürgen Steinmeyer

Eddie Stobart secures contract with

Lallemand

Leading supply chain, transport and logistics company, Eddie

Stobart has been awarded a five-year contract by Lallemand

Biofuels and Distilled Spirits (LBDS), a Business Unit of

Lallemand, a global leader in the development, production and

marketing of yeast, bacteria and speciality ingredients.

The contract will see Eddie Stobart deliver logistics support for

the LBDS bulk cream yeast business for the UK’s distilled spirits

industry. Yeast is a key LBDS product, used predominantly in the

production of whisky.

Tony Leighton, SectorDirector at EddieStobart said “We’redelighted

to have been selected as the LBDS logistics partner of choice for this

project, which further underlines our commitment and experience

across the Bulk sector. We are excited by this opportunity and we

look forward to working with LBDS.”

LBDSwill use Eddie Stobart’s specialist food grade tankers featuring

state of the art temperature maintaining insulation. The vehicles

will also use telematics technology to help distribute bulk cream

yeast to many of the major distilleries in Scotland.

Vic DeMelo, Managing Director at the Lallemand production facility

in the UK said “We are thrilled about this new partnership which

will see us offer an improved andmore flexible service tomeet all of

our customers’ requirements. Eddie Stobart’s scale of network and

infrastructure is a great fit for our business and we look forward

to enjoying the benefits and possibilities of this new working

relationship.”

TAILOR MADE

VEHICLE & TRAILER

SOLUTIONS

01543 420 121

www. deker .co.uk