www.truckandtrack.com Winter 2025/26 Truck and Track 35 DESCARTES™ ■ Manual documentation processes ■ Lack of shipment visibility ■ Bottlenecks in processes ■ Slow response times to customer inquiries ■ Difficulty adapting to new compliance rules These inefficiencies don’t just impact internal operations - they erode customer confidence and profit margins. The guide: Building on trusted technology You don’t need a dozen new systems. You need a cohesive digital strategy, grounded in tools that align with your business goals. Here’s where Descartes freight management solution shines: As a cloud-based freight forwarding system, that offers: ■ Centralised shipment data for air, sea, and road ■ CRM functionality to manage customer interactions ■ Document automation to reduce paperwork errors ■ Real-time tracking and customer portal tools for transparency ■ Accounting integration to unify ops and finance It’s a powerful hub for managing operations efficiently, with the flexibility to scale as you grow. Descartes Customs Management ensures accurate and timely customs handling, which is essential for mission-critical operations. Descartes delivers: ■ Automated customs filing across global jurisdictions ■ Real-time compliance monitoring ■ Tariff and duty calculation tools ■ Integration with port and government systems Together Descartes cover core operational needs – but what about the gaps? The plan: Build a digital tech stack that works together To fully unlock efficiency, your systems need to talk to each other and eliminate redundancies. Here’s a roadmap. The vision: What success looks like When your digital systems are in sync, three major things happen: 1. Your team becomes more efficient: time spent on data entry, tracking, or compliance checks drops drastically freeing up hours for high-value work. 2. Your customers stay loyal: transparency, speed, and reliability become part of your brand. 3. You unlock profitability and agility: with less waste and more insight, you can grow faster, take on more volume, and adapt to changing conditions. Start small, but start now Digital transformation isn’t a one-time event, it’s a series of smart, intentional moves. Now’s the time to connect the dots and fill the gaps. Start by asking: ■ Where are my biggest operational pain points? ■ Are we duplicating efforts across systems? ■ Can we automate routine tasks with tools we already have? ■ Are there low-cost integrations that could improve customer experience? You don’t need to go it alone. By building around trusted solutions, and expanding thoughtfully, you’ll be positioned to thrive in an industry that rewards agility, transparency, and speed. Want help designing your digital roadmap? Reach out to the Descartes team for a no-pressure consultation. The team will review your current setup, identify opportunities, and help you make the most of Descartes technology, and beyond. To talk to the team, contact info@descartes.com and for more information, make sure to check out the Descartes and freight management solution websites. www.descartes.com/uk-customs
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