www.truckandtrack.com Summer 2024 Truck and Track 25 DESCARTES™ Descartes Systems Group released findings from Online Buying Grows, But Too Many Consumers Still Experiencing Delivery Woes, its third annual consumer sentiment study of ecommerce home delivery. The study shows that 39% of respondents made more online purchases in the period surveyed this year compared to last year, and that 57% made purchases in at least one new product category this year. While the study revealed that consumers in every demographic are increasing the volume and frequency of their online purchases, 67% of those surveyed encountered delivery problems. What’s more, delivery issues were also cited in the study as a potential barrier to future online buying. When consumers were asked what would put them off making more online purchases in the future, 21% indicated they have had negative delivery experiences, 20% said deliveries are not reliable and 17% have been dissatisfied with the delivery process. Additionally, according to the study, 63% of those who experienced delivery problems took some form of action that had negative consequences for the retailer or delivery company (see Figure 1 - Consumer actions in the face of delivery problems). “While the third year of this study reveals the industry is achieving small, year-over-year improvements across a number of dimensions related to home delivery performance, the level of consumer dissatisfaction remains high,” said Chris Jones, EVP Industry at Descartes. “Mediocre delivery performance and inconsistent delivery experiences are, however, solvable problems. There are market proven strategies, operational best practices and technology solutions that retailers and delivery companies can consider to cost-effectively provide an optimal home delivery experience tailored to consumers’ delivery preferences.” Descartes and SAPIO Research surveyed 8,000 consumers in Europe and North America on their ecommerce buying behaviour during the first three months of 2024. The goal was to gain a comprehensive view of the state of ecommerce and home delivery performance by understanding, for example, the reasons for increases or decreases in ecommerce purchases, the different types of goods purchased, the frequency of purchases, delivery preferences, delivery experiences and the impact of delivery failures on retailers and their delivery agents. The study also examines how consumer behaviours and perceptions vary across demographics. For the full report, read Online Buying Grows, But Too Many Consumers Still Experiencing Delivery Woes. Learn more about Descartes’ Home Delivery Solutions and its Ecommerce Shipping & Fulfillment Solutions at www.descartes.com. Descartes’ Annual Ecommerce Study Shows Online Buying Grows but 67% of Consumers Face Delivery Problems Figure 1 - Consumer actions in the face of delivery problems Descartes Systems Group, the global leader in uniting logisticsintensive businesses in commerce, announced that it has acquired Aerospace Software Developments (ASD), a leading provider of customs and regulatory compliance solutions. Based in Ireland, ASD provides customs declaration software solutions for logistics services providers (LSPs) and shippers, as well as RFID solutions that help the air logistics community track assets. The company’s customs filing solutions, operating under the brand Thyme-IT, help importers, exporters and LSPs comply with Irish regulatory requirements for imports and exports in a secure and efficient manner. In addition, ASD’s RFID solutions help global airlines and ground handlers eliminate manual tasks and comply with various airline regulations more efficiently through the unique identification, tagging and tracking of assets. “Descartes’ Global Logistics Network (GLN) was built to help shippers, carriers and LSPs connect and collaborate to manage the complete lifecycle of shipments,” said Ken Wood, EVP Product Management at Descartes. “This combination with ASD is highly complementary to our current product footprint. ASD adds deep Irish customs domain expertise and a modern multi-country customs technology platform. We also see great synergies for the airline community by combining ASD’s RFIDbased solutions with Descartes’ CORE BLE real-time tracking platform.” “As customers increasingly look to cover more business processes with one provider, we continue to add solutions to the GLN for them to do so,” says Edward J. Ryan, Descartes’ CEO. “ASD shares a common vision to serve the wider global logistics community of shippers, carriers and LSPs. We’re excited to welcome the ASD employees, customers and partners into the Descartes family.” ASD is headquartered in Dublin, Ireland. Descartes arranged to acquire ASD for approximately €57 million ($US 61 million), with €54 million paid at closing from cash on hand and the final arrangements for the transaction expected to occur in Descartes’ fiscal 2025 fourth quarter. www.descartes.com Descartes Acquires ASD Strengthens Descartes’ Customs and Regulatory Compliance Footprint
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