Truck and Track Summer 2023 | Uniting the People & Technology That Move the World Automate Your Customs Processing Our eCustoms solutions help business make customs clearances easy, accessible, and efficient. The Haulage & Logistics Buyers Magazine Truck andTrack SUMMER 2023 0844 833 0300 The fastest growing palletised freight network in the UK A first class service backed up by our market leading IT systems o First class travel... about movingfaster than your compet The cheetah accelerates from 0 to 60m Fastest growing UK palletis Focussed on service, quality Local service with a nationa The industries most advanc Widest range of pallet sizes To find out more about what UPN First class travel for pall

First Class Travel For Palletised Freight First Class Travel For Palletised Freight To find out more about what UPN can do for your business call us now on 0844 833 0300 • The fastest growing palletised freight network in the UK with a unique focus on Service, Quality and Reliability • Unique market leading IT systems including instant Live Signature Capture and real time Track and Trace • A unique personalised Local service supporting a powerful National and European network First class travel... about being in Pole Position Summer 2023 Truck and Track 3 SUMMER SUCCESS by Barbara Ryan, Publishing Director, Truck and Track Welcome to the Summer issue of Truck and Track magazine. As usual, this issue is jam packed with details of new products, new legislation, new appointments and a host of features relevant to our industry. We shine the spotlight on all aspects of haulage, logistics, rail freight, ports, pallet networks, dangerous goods handling, workshop equipment and the ever-evolving world of customs regulations. Next month’s Multimodal Show is also featured and I’m pleased to say that Truck and Track will be taking part on stand number 2085. As usual, we shall be handing out copies of this latest issue and we would be delighted to meet as many of you as possible at the NEC from 13th to 15th June. Once again, pallet networks feature strongly in this issue with many examples of success and growth. Paul Sanders, Chairman of the Association of Pallet Networks highlights increasing volumes with member companies reporting a total of seven million pallets delivered and 60% of pallets on Next Day delivery with 16% having an agreed time window. Safety success has also been highlighted with just 0.52 accidents per 100,000 pallets delivered. Continuing the pallet network theme, we have included a revealing Q & A session with David Brown, Managing Director of United Pallet Network. David shares details of his childhood days, his first jobs and his love of animals. As he says, “I’m a big animal lover. In fact, you could say that I have my own zoo with horses, dogs, cats and goats.” By the way, he’s also a passionate supporter of Liverpool FC! I’m sure you’ll find the interview a very interesting read. Elsewhere in the issue, we have included the usual mix of business news covering warehouse solutions, fuel management, recruitment, vehicle wash systems and OEM components. Google Digital Garage sessions 13 - 15 JUNE 2023 NEC BIRMINGHAM LOGISTICS & SUPPLY CHAIN MANAGEMENT FOR CARGO OWNERS Multimodal 2023 celebrates 16 years of bringing together Established since 2008 Free to attend Don’t forget - the Truck and Track team look forward to seeing you at the Multimodal Show in June. Barbara Ryan CONTENTS Page 4 BUSINESS NEWS 19 CILT(UK) 24 DESCARTES 28 MULTIMODAL 2023 30 INTERMODAL TRANSPORT SOFTWARE 36 MANAGED WAREHOUSE SOLUTIONS 40 VEHICLE WASH SYSTEMS 43 PALLET NETWORKS 53 RECRUITMENT 54 OEM COMPONENTS 57 FUEL MANAGEMENT 60 DANGEROUS GOODS 66 TRAILERS 72 WORKSHOP EQUIPMENT 78 WHEEL ALIGNMENT 81 PORTS 84 SAFETY & SECURITY Truck and Track The Haulage & Logistics Buyers Magazine Truck and Track The Haulage & Logistics Buyers Magazine To advertise, contact Barbara Ryan, Publishing Director, Truck & Track Multi Media Limited, via email Designed and published by Truck & Track Multi Media Limited Creative Director: Marc Pittaway Printers: Acorn Press Swindon Limited DISCLAIMER Every care has been taken during the production of this magazine with compiling advertisements, editorial and advertorial. However, Truck & Track Multi Media Limited cannot accept responsibility for material supplied by third parties and excludes all liability either relating to any products and services promoted in this publication or arising from any error, omission or inaccuracy. Nor is Truck & Track Multi Media Limited responsible for the content of external websites. Finally, the views expressed in this magazine are not necessarily the views of its Publishers. Copyright © Truck & Track Multi Media Limited. All rights reserved. TRUCK & TRAILER SOLUTIONS WELCOME TOALLPORTS GROUP

Truck and Track Summer 2023 4 BUSINESS NEWS Enva England has dramatically reduced its fleet admin, boosted visibility and achieved two FORS accreditations in a matter of months since adopting TruTac’s full software suite. The firm specialises in waste and recycling management and operates a fleet of circa 75 vehicles – majority HGVs – many of which transport waste to and from recycling facilities. Enva England moved to utilising TruTac’s software in March 2022 after seeking a new system to reduce the amount of admin necessitated by its previous provider. They now use TruTac’s full online suite of fleet management and compliance software, comprising TruLicence, TruControl, TruChecks, TruFleet, and TruLinks. “We were using another fleet software system which wasn’t quite doing what we required,” explains John Stephenson, Enva England’s Fleet Manager, “particularly with our FORS accreditation journey in mind, so I started researching alternatives. “I researched TruTac and found it wasn’t anywhere near as demanding in terms of admin. It ticks all of our boxes and works fantastically for us.” The combination of John’s research and TruTac’s products and customer service were instrumental in Enva England achieving FORS Bronze status in July 2022 – just four months after the switch. It then topped that four months later in November, when it was awarded FORS Silver status. “We hit the ground running with the software and found that the accreditation was something we could get done reasonably quickly,” says John. “It’s a credit to TruTac and shows how useful and easy to use it really is.” According to John, the integrated modules, with seamless data flow and the visibility for jobs in the workshop are among the software’s biggest perks for a busy HGV fleet. As it minimises admin by removing duplicate data in multiple different systems. “The planner system on TruFleet is a winner for me,” he explains. “It’s dead easy to work with, gives you your calendar, shows you which vehicles are due for inspection and the ones that need repairs. “One of the other things we like about the systems is that they talk to one another. Any time a driver raises a defect via the TruChecks walkaround app, we can plan that into our workshop via the calendar on TruFleet, so everyone can see what’s going on. “It’s quite rare to have that degree of visibility with a fleet management system, it’s exactly what we want and reduces our workload. Any kind of documentation to do with a vehicle or a job is just there at the click of a button, and it certainly assists with our fleet and driver compliance. “I highly recommend the TruTac software for fleet and workshop management as this is the one-stop shop for all fleet management needs, regardless of the size of the fleet.” To learn more about TruTac products and how they can improve compliance and save time, contact TruTac on 024 7669 0000 or email Enva achieves double FORS accreditation and greater fleet visibility with TruTac

Truck and Track Summer 2023 6 BUSINESS NEWS a member of the Stertil Group Tel. 0870 770 0471,, Fast-action industrial doors offering exceptional safety plus unrivalled resistance to wind, weather and impact damage FlexiEdge - Reducing Cost of Ownership • Low cost of ownership. • Ultra safe. • Self-reinserting. • Fast operating speeds. • High Wind Resistance. • Superior sealing. • Energy saving. TNS 365 helps Palfinger enhance response times One of the UK’s most trusted tail lift providers says working with an emergency breakdown specialist is helping it to further enhance response times for callouts. Palfinger is one of the UK’s largest providers of tail lifts, with a strong presence in numerous market sectors including logistics, waste management, emergency services, local authorities, leasing and rentals. Based in Welwyn Garden City, it offers more than 40 products covering lift capacities between 500kg and 4,000kg. The company overhauled its aftercare provision in 2021 as part of a strategy to further improve customer service and turned to call centre and breakdown specialist TNS 365 to help. Founded by Adam Drake, TNS 365 is a specialist in call centre provision and runs its own commercial vehicle and trailer breakdown repair team, so is highly experienced in this sector. Luke Webster, head of customer care, said: “Palfinger has become one of the UK’s top brands by providing aftersales care to the same high standards as its products. This required specialist support to run our nationwide network of premium partners operating over 300 engineers. “We had a previous service covering out-of-hours calls for us, but they were only able to provide us with limited information on job status. TNS 365 provided us with a dashboard and KPIs, so we have real-time data and much more interaction. “TNS 365 now handles our complete call-out service with direct access to our 24/7, 365 support network. They have fitted right into our business, effectively as an extension to our team. Also, they have helped us to further improve our response times as our SLA requires an engineer to be with the vehicle within 90 minutes.” Working with TNS 365 has enabled Palfinger to further develop its in-house technical team that supports the mobile engineers. “Outsourcing the management of the service network has freed us up to focus fully on the continued development of our technical service team,” added Luke. “This means that, when a breakdown agent arrives at a customer’s vehicle, we have experts on hand to advise them and make sure that our first-time fix rate remains high and ultimately keep our customers satisfied.” TNS 365 is a fast-growing provider of pay-as-you-go breakdown services, in and out-of-hours call handling, and full network service management. Its call handling clients include tail lift providers, tyre fitters, HGV repair specialists and vehicle hire companies. Its breakdown customers include a wide range of commercial vehicle operators. TRUCK & TRAILER SOLUTIONS WELCOME TOALLPORTS GROUP Summer 2023 Truck and Track 7 BUSINESS NEWS A Hertfordshire logistics specialist is commending the hard work of its employees and loyalty of its customers for supporting it over two decades of trading. Letchworth Garden City-based Aztek Logistics was founded in 2003 following a long-awaited dream for managing director, Stuart Charter, who was working as a white goods and TV installer for electronics retailer Mastercare, the distribution arm of Currys. The logistics company’s first success came from the support of the Prince’s Trust which helped Stuart get his first vehicle on the road – a 7.5 tonne lorry – after he produced a long-term business plan for the 40-year-old charity. Over the years, Aztek has continued to thrive, mostly recently achieving a £12 million turnover in 2022, with 2023 set to increase the firm’s turnover further. The company’s industry accreditations have helped it achieve this milestone, including the BRCGS storage and distribution certification, Organic Food accreditation and FORS Gold accreditation - the top accolade for safety and environmental best practice in the supply chain - which it has held for seven years. Stuart Charter said: “I started as one man with van and a dream. That one van became two vans and after my first year, I submitted my first accounts of £287,000, which I still have. “The success at the start was all down to the help of the Prince’s Trust – they were great to deal with and boosting confidence, which is what you need when you’re a new business starting out. “There was steep learning curve, and I learnt a lot from the Prince’s Trust, not least around entrepreneurial pitfalls and dealing with cashflow and finance through factoring, which got me through some leaner times in the early days.” The business is a member of the award-winning Pallet-Track network, which enables independent hauliers to work together to efficiently transport palletised goods around the UK. Over the last three years, Aztek has invested not only in its expanding fleet to accommodate its new record-breaking double-digit growth volumes but also its warehouse facilities. Last year, the company opened its sixth warehouse, a new 20,000 sq ft premises in Arlesey, which has increased its total warehousing capacity to 150,000 sq ft. Aztek has also boosted its fleet to 40 and manages over 30,000 pallet movements per month via its pallet network and haulage fleet. “I’m so proud of the team we have here at Aztek. There’s been a lot of growth in recent years and I’m also proud of our track record with retaining staff over our 20 years in business.” said Stuart. Hertfordshire logistics firm celebrates 20 years in business Aztek Logistics praises Prince’s Trust help as it celebrates 20 years on the road TRUCK & TRAILER SOLUTIONS WELCOME TOALLPORTS GROUP

Truck and Track Summer 2023 8 BUSINESS NEWS Microlise Group, a leading global provider of telematics and fleet management solutions, has officially crowned the winners of its 2023 Driver of the Year (DOTY) awards. During an exclusive awards ceremony and black-tie VIP dinner on Tuesday 16th May, Booker Limited’s Keith Ashworth was named as this year’s ‘Overall Driver of the Year’ having been selected from a competitive pool of 240,000+ drivers. Keith also won in the Group’s ‘Long Distance’ category, fighting off competition from two Maritime Transport drivers, David Howe and Peter Gunthorpe. The ‘Short Distance’ category was won by Eddie Stobart’s Ian Simpson, while Christopher Beswick from Gist Limited walked away with this year’s ‘Medium Distance’ trophy. Meanwhile, Yodel scooped the 2023 ‘Driver Excellence’ award, with the highest proportion of drivers in the top 1,000, based on analysis of all telematics data. And Andis Rudulis from White Logistics was crowned as TruTac’s most ‘Compliant Driver’. During the award ceremony, winners of the Group’s nomination categories were also announced, including Eddie Stobart’s Simon Poll as ‘Driver Hero’ and Gareth Bell from Boughey Distribution in the category ‘Extra Mile’. Marvin Mandofa topped the group for Waitrose as this year’s ‘Most Improved’ driver, while Bunzl Healthcare’s Benjamin Lumley waved the flag as ‘Young Driver’ of the year. Finally, this year’s independent judging panel honoured the Co-Op’s Arthur Black with a Lifetime Achievement award. Speaking on the award ceremony, Phil Roe, President of Logistics UK and judge on this year’s panel, said: “Microlise Group’s Driver of the Year awards are a great opportunity to further understand the fantastic performance from our professional Drivers across the UK logistics Industry.” Steve Hobson, Editor of Motor Transport and fellow judge added: “It is absolutely fantastic to see drivers rewarded for their professionalism and dedication to duty. They really are the unsung heroes of road transport.” All 24 finalists received a Porsche track day at Silverstone, and winners were presented with commemorative trophies. The full shortlist can be seen at Gareth Bell, Boughey Distribution Arthur Black, Co-Op Benjamin Lumley, Young Driver Andis Rudulis, White Logistics Chris Beswick, Gist Marvin Mandofa, Waitrose Simon Poll, Eddie Stobart Microlise Crowns 2023 Driver of the Year Winners The Group has welcomed nine new drivers into its Driver of the Year hall of fame Keith Ashworth, Booker

RADAR DISTANCE CONTROL Rear area monitoring for trucks & trailers RADC 1.0 FULL LED REAR LAMPS Tail light cross wiring Increased visibility due to large luminous area Replaceable lens Spare lens can be used on both sides ECOLED III ECOLED II ASPÖCK UK Ltd Unit 19 | Stansted Distribution Centre | Great Hallingbury | Bishops Stortford | Herts | CM22 7DG Office: +44 1279 655 220 | E-Mail:

When you need fast, green and keenly-priced building ................... For more information contact: Southern: 07772 377102 01271 817677 Midlands 07443 564451 01782 561110 Summer 2023 Truck and Track 11 BUSINESS NEWS GB Railfreight invests in two new health and wellbeing centres GB Railfreight (GBRf), operator of rail freight service across the UK and employer of over 1,300 staff, is pleased to announce the opening of new health and wellbeing centres in its London and Doncaster offices. GBRf aims to be the safest and most supportive rail freight business in the industry. Today’s announcement delivers preventative, convenient healthcare for all employees helping to create a safer, healthier and happier work environment. The centres cost £22,000 to build and are equipped with the latest technology to check hearing, vision, blood pressure, and complete electrocardiograms (ECGs) as part of GBRf’s industryleading health and wellbeing onboarding for all Train Managers and Rail Operators. The same health checks will also be offered to all existing drivers as part of their annual checkup, and will be made available to HQ staff undergoing their Personal Track Safety training. All medical tests will be overseen by GBRf’s Chief Medical Officer, Dr Manuel Fernandes, who brings with him over 30 years of medical experience. Health and wellbeing is core to GBRf’s sustainability strategy. The introduction of the two new Health & Wellbeing centres will deliver the important checkups needed to ensure the health and safety of GBRf’s frontline staff are supported and prioritized, confirming they are fit to operate locomotives and ultimately decreasing the number of accidents caused by ill health. John Smith, CEO of GB Railfreight, said: “We’re delighted to be delivering further on our commitment to the health, safety and wellbeing of our employees. “The introduction of these two medical centres is about more than just new healthcare facilities – it signals our continued commitment to keeping the physical and mental wellbeing of our employees at the forefront of what we do – ultimately protecting our people and our services. We have intentionally invested in providing accessible, convenient healthcare solutions that make it easier for all staff to receive the medical attention they want.” Dr Manuel Fernandez, Chief Medical Officer for GB Railfreight, said: “These new centres provide state of the art equipment allowing us to bring more preventative medical care in house than ever before. This means reduced waiting times, greater convenience and more flexibility for our people – helping to put them in the driver’s seat of their own health and wellbeing, no matter what journey they’re on.” John Smith, CEO of GB Railfreight, getting his blood pressure checked at the new GBRf London Health and Wellbeing Centre From left to right: Scott Walton - GB Railfreight, Dr Isabella Fernandes, Dr Manuel Fernandes, John Smith – CEO of GB Railfreight, Tracy Taylor – GB Railfreight TRUCK & TRAILER SOLUTIONS WELCOME TOALLPORTS GROUP

Truck and Track Summer 2023 12 BUSINESS NEWS “We welcome these new laws to permit longer semi-trailers. We’ve supported these trials and this change will increase productivity, reduce HGV journeys by carrying the same volume of freight in fewer lorries – and reduce mileage, congestion and carbon emissions. We look forward to seeing the impact of these changes on vehicle fleets. “The Government could however go further by increasing the permitted weight to 48 tonnes. This will be increasingly important when we roll out zero-emission trucks to compensate for the increased weight from batteries.” RHA statement in response to DfT announcement on longer semi-trailers Loading bay innovator John Meale steps down after 42 years John Meale, one of the UK’s leading names in vehicle loading and unloading, has decided to step down from his many key positions within the industry’s associations, believing that now is the time to pass on the baton to others. As managing director of his own company, Thorworld Industries, for the last 42 years, John has spearheaded a revolution in the development of loading bay equipment with an emphasis on efficient, effective and safe products. Upon joining the industry, John soon realised the importance of not only joining trade associations, but also being active within them. These association meetings and discussions allow companies of similar mindsets to discuss industry-wide issues, and come together for a common goal, whether that be improvements to product safety, guidance documents to help users, changes to product standards, interpretation and understanding of legislation, or even awareness of planned changes to legislation. In the last 42 years, John has held many key roles within these associations, including President, and Executive Committee member of the Association of Loading and Elevating Equipment Manufacturers (ALEM); Director of the British Materials Handling Federation (BMHF); President of the European Materials Handling Federation (FEM) 2010-2012; Member of the FEM Board 2005-2020; and President of the Elevating Equipment Product Group within FEM. Olivier Janin of FEM comments, “Personifying the richness and variety of innovative companies in the materials handling industry, John was amongst the pioneers who relocated FEM in Brussels and gave it a truly European dimension. Throughout his 15 years as a Board member - two of which as President - John tirelessly raised our industry’s interests towards peers and policy makers. He was notably a strong advocate for efficient and effective market surveillance in Europe.” “John has been a uniquely knowledgeable and authoritative voice across the UK and European marketplace for many years,” says Richard Spinks, President of ALEM, “I know I speak for all ALEM members, and hundreds of other people who’ve had the pleasure of working with John, when I offer sincere thanks and best wishes for the future.” Thorworld Industries remains dedicated to improving safety and efficiency within the industry. The company also remains committed to its involvement in industry associations, to build on the foundations laid down by John, and the many others who commit their own time to continually moving the industry forwards. John Meale

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Truck and Track Summer 2023 14 BUSINESS NEWS Staff at Urbaser Ltd, the environmental services company responsible for delivering street cleaning for the Royal Borough of Windsor & Maidenhead (RBWM), worked tirelessly over King Charles’ Coronation weekend to ensure the Borough remained in good order throughout the festivities. As host to over 20,000 people who attended the Coronation Concert on Sunday 7 May at Windsor Castle, and the thousands of additional visitors to the area, the Royal Borough performed a very special role in the celebrations. Alongside the annual seasonal programme, which includes street washing, a deep clean of Windsor town centre and the weed removal programme, Urbaser crews worked in shifts over the weekend, sweeping, cleaning and litter picking. All major public conveniences in the town were manned with additional foot patrols brought in to collect waste from local shops every evening and to re-wash pavements. In total around 20 tonnes of waste were collected over the three days. Graham Tidy, Contracts Manager, Urbaser Ltd, said: “As part of the Royal Borough’s street cleaning programme we firstly highlighted the two main routes into Windsor and set about de-weeding them all and clearing them both of any detritus. We cut the grass along these designated routes and jet washed every pavement in Windsor town centre and around the castle including Eton High Street. We also cleaned the two main routes leading up to the castle. During the final week we were keeping the route clean daily with crews walking along it to make sure it was weed free, litter free and clean, and kept that way.” Graham added: “From the Friday to the Sunday we had a team of 15 people, divided into three shifts, working day and night, to keep the town clean and remove litter. During the last shift, which started at 6am on Sunday morning, they not only kept the pavements litter free, they also collected trade waste plus any additional waste and returned the town centre back to normal by 1.00am Monday morning.” Javier Peiro, Managing Director of Urbaser UK, said: “We thank our teams in the Royal Borough of Windsor & Maidenhead for their hard work and dedication in making sure the Borough remained clean and beautifully presented throughout the King’s Coronation celebrations. Our crews perform an excellent job for us all year round and their efforts last weekend went above and beyond.” Alysse Strachan, Head of Neighbourhood Services at the Royal Borough, said: “The Coronation weekend brought thousands of extra visitors from across the UK and abroad to celebrate in the Royal Borough. This is fantastic, although of course it brings additional significant pressures on services, and we were very pleased with the hard work of the Urbaser crews to help keep Windsor looking pleasant and attractive during this high footfall period.” Urbaser is a world leader in environmental solutions, a global company focused on leveraging the value of the world’s resources to build a more sustainable tomorrow, serving more than 70 million people in 19 countries through a huge network of more than 50,000 employees and 150 plants that work every day to achieve real circularity. In the United Kingdom, Urbaser offers a wide range of municipal, commercial, and waste processing services which are dedicated to conserving resources, reducing carbon emissions, and achieving a circular economy. Urbaser pulls out the stops for King’s Coronation celebrations in Windsor

TruTac is ER-accredited For peace of mind and complete compliance control of your fleet, call us today! 024 7669 0000 Complete Compliance Control Part of the Microlise group We are talking 30% Less Vehicle Downtime and Workshop Administration! TruFleet switches seamlessly between tachograph analysis, daily checks and maintenance calendars. We save all round and I have a 360-degree view of drivers and vehicles for planning, compliance and management. Like all TruTac compliance control software, it makes it hard to put a foot wrong. Shane Benton. Benton’s Haulage. THE QUEEN’S AWARDS FOR ENTERPRISE: INNOVATION 2020

Truck and Track Summer 2023 16 The challenge of managing returns is not new. Traditionally, this service and option has been free for many online shoppers to take advantage of. However, many retailers are planning to charge for returns as they strive to curtail the impact of this problem on their revenue. 25% of the UK’s leading brands are now charging shoppers for returns, for purchases made online – a statistic that has increased 14% year-onyear too. Moreover, UK returns hit record levels in 2022, and despite online retail purchases falling by 11.5%, returns were 26% higher than 2021. Clearly, this sets a precedent for retailers to evaluate their returns policies and identify innovative approaches that can enable them to mitigate the returns challenge. Andrew Tavener, Head of Fleet Marketing in Europe, Descartes Systems Group, explains how effective route planning and optimisation can improve returns management for retailers. Smarter delivery and collections management is an option Supply chain performance and returns management can be transformed with the use of scalable and advanced route planning and home delivery optimisation software. By using this technology, retailers can maximise the use and efficiency of their existing resources, and speed up returns collection and transportation. Route planning solutions work too. Typically, they optimise demand and collections capacity, along with the capability to improve service and productivity – whilst reducing costs and streamlining the end-to-end handling of any returns. Electronic Proof of Delivery, for example, provides the retailer and consumer a real-time view of assets. Meaning that returns can be tracked and consumers feel more confident and satisfied with a retailer too. Further, when combined with a warehouse management system (WMS), retailers are able to unlock more flexibility and agility. An effective WMS provides retailers with the ability to inform the shopper the moment a returned item has been received, building confidence and rapport, as well as logging it into the inventory again quickly, to allow it to be approved for sale faster. Improving these processes can speed up returns handling by 49%, giving a satisfactory experience for the customer and an updated inventory for the retailer with minimal delay. Today sustainability is a concern for shoppers too Improving sustainability is another driver for enhancing the returns process. Aside from governmental and regulatory pressures to advance sustainability, home delivery and sustainability are coming together in consumers’ minds too – with many shoppers increasingly considering sustainable delivery and returns options. For instance, Descartes recently conducted a comprehensive study to help retailers understand not only how this convergence is changing consumers’ buyer behaviour and home delivery preferences, but also how retailers can take advantage of these evolving preferences to help themselves and the environment. Naturally, there is a related link and tie-in to returns for retailers here too. The research unveiled that many consumers care about the environment, and what retailers do about it does impact buying decisions. To illustrate this point, consider these key research statistics: ■ 45% said that helping the environment is quite/very important in their daily lives ■ 39% said that they always/regularly make purchasing decisions based upon the environmental impact of a company or a product ■ 40% would buy more from grocers who demonstrated that their supply chains were more sustainable than the competition ■ 50% were quite/very interested in environmentally friendly home delivery options. Therefore, it is increasingly important for retailers to consider the environment when offering both deliveries and collections. Unquestionably, returns can have a negative effect on the environment and do create needless damaging emissions. Yet, the smallest adjustments to operations can have an enormously positive impact on how eco-friendly operations are. Additionally, while many retailers and delivery companies have invested in Electric Vehicles (EVs) to reduce carbon emissions, it is necessary to ensure that intelligent route management is used to manage and transport deliveries and collections, so that the right vehicles can be deployed to match capacity with demand in real-time regardless of the mix of vehicles in the fleet. Continuous optimisation of routes can improve the efficiency of the entire fleet and lead to a 5-25% reduction in fuel consumption for petrol and diesel vehicles and extend the delivery capacity for EVs. Conclusion The IMRG has recently reported that ecommerce sales have now returned to pre-pandemic levels. Managing returns remains a perennial problem for the industry. Sure, one answer to this issue is to charge for returns. However, another part of the solution is to improve related processes along the customer experience. This includes the use intelligent route planning and optimisation tools that enable retailers to offer a strong, sustainability-led customer experience throughout the year - both for deliveries and returns. Andrew Tavener Managing the perennial problem of returns BUSINESS NEWS

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Truck and Track Summer 2023 18 BUSINESS NEWS Logistics UK raises industry concerns over border target operating model Logistics UK has highlighted its members’ concerns on the draft Border Target Operating Model in a roundtable meeting in government, hosted by Baroness Neville-Rolfe, Minister of State at the Cabinet Office. The meeting follows a letter that Logistics UK’s CEO, David Wells, had sent to the Minister regarding the planned new controls on imports from the EU and Rest of the World, set to be introduced from October 2023. Speaking after the meeting, which included other representatives from the logistics sector, Nichola Mallon, Logistics UK’s Head of Trade and Devolved Policy, commented: “Logistics UK and its members support the UK’s 2025 Border Strategy but remain concerned that there is still much to be done. During the meeting with the Minister, we highlighted the urgent need for government to provide greater detail to allow businesses to prepare for these new import control changes, given the very challenging tight timescales and the fact these will be implemented alongside a raft of changes to customs, border and trading processes – such as the Windsor Framework. We raised the specific challenges faced by groupage operators and in both the meeting, and Logistics UK’s formal feedback response to government, emphasised concerns about the potential inflationary impact of new processes and charging proposals at a time when consumers are already faced with exceptionally high food inflation. Government must provide transparency on the additional costs to business from these new processes, and ensure they are kept to a minimum. “In both the meeting and our formal response, we pressed the need for clear and meaningful engagement structures so the logistics industry can be involved in shaping the implementation stages of this new border model, to help government to identify operational difficulties and solutions swiftly. It is our members who keep the UK trading and, while it is encouraging that government is listening to our concerns and is looking to address them in the final Border Target Operating Model, we will be monitoring the situation closely to ensure plans are acted upon. The government’s commitment to working with us throughout the implementation stage will be vital to the success of the plan.” GoWash, who provide a streamlined solution to company car/ van washing, has reached another milestone in their impressive growth in the vehicle washing sector. Now working with over 40,000 fleet vehicles across the UK, the GoWash Fleet Account is solving issues every day that fleets encounter when trying to keep their vehicles clean. Managing Director, Jonny Billing, has been banging the drum for fleets to become more efficient in non-fuel expenses for over eight years. “It is one of those ‘no-brainers’. If you have a fleet you need to keep your vehicles clean. Rather than leaving it to chance, you can now control every aspect, covering cost, frequency, and reporting - all without moving from your desk.” He added, “Why would you allow your accounts teams to deal with receipts from drivers, or petty cash? You can save yourself a fortune by just switching over to our electronic payment solution in a matter of minutes!” GoWash is also closing in on their 400th site on their network, meaning coverage is completely nationwide as well. They work closely with fleets who use the system to ensure that there is coverage for all of their drivers, by opening up sites in harder to reach areas. GoWash has also found multiple other ways to help fleets with their vehicle washing. Alongside their national network of hand car washes, they also have a network of mobile operators. “We can cover the needs of any fleet, while drivers are out and about cleaning vehicles at our static sites, we can be sending one of our mobile operators to valet vehicles on site!” The GoWash Fleet Account works in tandem with the GoWash App which is how drivers find GoWash sites and make payments for washes. The App itself couldn’t be simpler, drivers do not need a login, all they do is pick it up, enter their reg number and choose the site closest to them. If they are a fleet customer then they can pay through the fleet account. Any transactions are then linked up with a weekly itemised invoice which is sent to head office. GoWash can even provide transaction data if required by the fleet to make reporting and accounting easier. You can even identify how the invoice is split out by depot or cost centre, again making the life of your accounts team easier. The GoWash Fleet account is free to join and there is no commitment or contracts to sign, so you can simply give the account a go and leave whenever you wish. Read more about the account here: Fancy a free trial? GoWash charge 5% fees on top of every invoice which is the only charge you will ever receive from them. However, as a Truck and Track reader, GoWash are giving you a month’s free trial of the GoWash Fleet Account! Simply sign up online and enter ‘Truck and Track’ when asked how you heard about GoWash. They will automatically set your account to 0% for the first month. After this time, you will be moved to their standard 5% surcharge. GoWash reaches another milestone! TRUCK & TRAILER SOLUTIONS WELCOME TOALLPORTS GROUP Summer 2023 Truck and Track 19 CILT(UK) The Chartered Institute of Logistics and Transport CILT(UK) is the professional body for those involved in the movement of goods, people and their associated supply chains. With over 100 years’ experience of supporting members with career development, information, networking and professional recognition, we understand the required professional and practical competencies to enable logistics and transport professionals to thrive. The CILT(UK) Learning Centre is designed for busy professionals, wanting to boost their career opportunities. Our globally-recognised qualifications and online CPD short courses develop knowledge and skills across a variety of professional areas. From Logistics, Transport, Supply Chain and Operations Management Qualifications to accredited CPC refresher and tailored learning solutions for your organisation, our Learning Centre and Professional Development team are ideally placed to support both individuals and organisational needs. Your structured pathway to success: The CILT(UK) Competency Framework is a key element in CILT(UK)’s goal to effectively support organisations, employers, employees and those considering entering the profession, in understanding the skills, competencies and knowledge required for success. Many organisations have professional development frameworks in place and this resource will serve to inform and enhance what already exists within the areas of logistics, transport and supply chain operations. The framework supports the soon to be launched professional designations which define professional identity and indicates competency and credibility, showing commitment to the sector, a dedication to ongoing CPD and aspirational career development. All qualifications offered by the CILT(UK) Learning Centre, directly link with the Competency Framework and the common Professional Standards required for Logistics, Transport, Supply Chain and Operations professionals. Who should use the competency framework? Employees: to identify requirements for a career in the profession and specific areas for improvement Employers: to inform job descriptions, identify skills gaps and necessary learning for staff development Seniority doesn’t necessarily equate to advanced knowledge and experience in every task a person oversees. For example, a senior manager in an organisation could have level 6 skills, Start your professional development journey New qualifications and accessible learning at CILT(UK) Learning Centre

Truck and Track Summer 2023 20 CILT(UK) LEARNING CENTRE knowledge and experience in core workplace competencies and level 3 in several technical areas. Taking this further, a Warehouse Manager will not have insight into the technical specifics of every task carried out in an operation, and so needs an awareness of how each task fits into the bigger picture. By using the Competency Framework, organisations and professionals can identify the specific skills and knowledge gaps that require bridging to facilitate career progression. Scan here to see the latest version of the CILT(UK) Competency Framework. New Qualifications for Logistics, Supply Chain and Operations Professionals The new CILT(UK) Level 3 and Level 5 regulated qualifications are designed to develop knowledge and skills across Logistics, Supply Chain and Operations Management. Both qualifications are delivered by the CILT(UK) Learning Centre via a blended learning solution, and directly align with the framework, as denoted by the icons above. The Level 3 Practitioners Certificate in Logistics, Supply Chain and Operations Management provides learners with a core understanding of the skills, knowledge and competencies required to operate along the supply chain. Learners undertake Units 1 and 2 and will then select from Stream 1 or 2 for their final unit. Unit 1: Business Operations along the Supply Chain Unit 2: Cross-Functional Interconnectivity Choose from one of the following final units: Stream 1: Production Operations Management Stream 2: Logistics & Supply Chain Operations The Level 5 Professional Certificate in Supply Chain and Operations Management is suited to those who want to enhance pre-existing skills, competencies, and knowledge to effectively interpret and propose operational goals in line with strategic plans. The Qualification is made up of three compulsory units. LEVEL 1 LEVEL 1-2 LEVEL 2-3 LEVEL 4 LEVEL 5 LEVEL 6 LEVEL 7 3Basic knowledge limited experience Basic Awareness Enhanced Awareness Competent Operator Practitioner Professional Experienced Professional Sector Expert Performs with supervision Performs without supervision Experienced lead in skillset Influence change & strategic direction Strategic Operational Awareness Influence thought leadership in sector KNOWLEDGE LEVEL WORKPLACE APPLICATION COMPETENCY TYPE Summer 2023 Truck and Track 21 CILT(UK) LEARNING CENTRE Unit 1: Business & Environment Strategic Thinking Unit 2: Effective & Sustainable Resource Management Unit 3: Business Planning Both of these regulated qualifications are certified by the CILT(UK) Awarding Organisation. The Learning Centre offers these qualifications via a blended learning solution and sessions are available throughout the year. Bespoke learning solutions: Each organisation and job role has its unique required skills and challenges. At CILT(UK), we recognise there is a wealth of exceptional development activity already in many organisations with the objective of ensuring a competent and professional workforce. A one size fits all approach to learning and development isn’t right for many organisations. The Institute encourages the development of courses and learning solutions that focus on the latest concepts in logistics, supply chain management and transport in order to interest, encourage and engage people within those sectors. It’s also vitally important when nurturing and preparing the next generation of professionals. CILT(UK) can help you develop and deliver learning solutions which are relevant to a particular skills gap within your organisation and/or a specific job role. These align directly with the competency framework, and the professional standard requirements of our membership. We offer a wide range of solutions that can be tailored towards practitioners just beginning their careers, right through to experienced professionals looking for their next step. Learning solutions are delivered through a blended approach, including: inperson training; digital classrooms; and online resource and support. This allows for a more flexible approach around current commitments, meaning learners do not all need to be in the same place at the same time. Expanding networks and knowledge: CILT(UK) is with you every step of the way as you embark through your career journey. Upon enrolment onto any of our full qualifications via the Learning Centre, Learners benefit from one year’s Student Membership with CILT(UK). Those members can access a range of benefits including our Knowledge Centre, providing instant access to one of the largest collections of logistics, supply chain and transport information in the world. As well as exclusive discounts and free legal helpline via CILT Advantage, you also gain access to our active networks and events in areas relating to: Operations Management & Supply Chain; Women in Logistics; Transport Manager; and more. Regional groups and events also take place throughout the United Kingdom. Those who successfully undertake and pass the exam for the new Level 3 or Level 5 qualification, may be entitled to apply for the first tier of our assessed grades: Member of CILT (MILT). Assessed membership demonstrates your knowledge and experience within the logistics and transport sector to both colleagues and employers. For information on the CILT(UK) Learning Centre and our Professional Development Services, contact

Truck and Track Summer 2023 22 CILT(UK) LEARNING CENTRE The Chartered Institute of Logistics and Transport in the UK – CILT(UK) – has welcomed a record nine new Corporate Members to the Institute in March 2023 – its highest monthly figure in four years. The nine organisations include: Logico, EV Cargo, Ramco UK, PTV Logistics, JJX Logistics, CI&T, Kuehne & Nagel, BAE Systems Air, and the Department for Transport. CILT first launched its Corporate Membership offering in 2008 to provide organisations in the logistics and transport profession with a competitive edge in industry knowledge and networking opportunities, alongside other like-minded organisations. Over the past fifteen years, CILT has supported its Corporate Members through providing members with the knowledge, networks, and know-how to enable organisations to succeed in an interconnected world, across a range of areas such as improving talent development, fostering innovation, building connections, raising awareness, and increasing sales. CILT Corporate Members are invited to an exclusive conference once a year to celebrate their membership and network with likeminded industry peers. This year’s event will take place on Thursday 18 May in Whittlebury Hall in Towcester. Alongside a theme centred on ‘Membership in Action’ which has been designed in response to last year’s poll of Corporate Members, who informed us that collaboration within the Corporate Member Community was top of their wish list. The day will provide opportunities for shared learnings, networking and, of course, extensive collaboration. Commenting on the milestone, Sharon Kindleysides, Chief Executive at CILT(UK), said: “We are delighted to welcome nine new organisations into the CILT Corporate Member Community in just one month. Our Corporate Membership offering provides our members with access to services that enhance their knowledge, network, and access to a range of benefits. The nine new Corporate Members are a rich mix of new, and returning, organisations, and predominantly represent logistics providers and service providers. To reflect the diversity of our Corporate Members, the nine also included a leading manufacturer, a public authority and a training provider.” Commenting on joining CILT’s Corporate Membership package, Rebecca Crook, Chief Growth Officer, CI&T, said: “CI&T is delighted to become members of CILT which we recognise brings together the leaders from the logistics, transport and supply chain industries. With digital technology playing an increasingly important part in this sector we look forward to contributing to the conversation by bringing our 27-year experience in delivering ground breaking digital programmes for some of the world’s bestknown companies.” For more information, visit: CILT - Corporate ( Contact the Corporate Member team on 01536 740118 or email Record number of Corporate Members join CILT in one month CILT (UK) is pleased to announce the entire programme for its annual conference, titled ‘Future Capabilities,’ as well as this year’s Next Generation Conference Chair. The conference will take place on June 8th at Coombe Abbey in Coventry. This year’s conference, themed ‘Future Capabilities’ will feature speakers discussing the skills and competencies required to thrive in the logistics and transport profession. The difficulties of developing technologies and decarbonisation will be debated throughout the day. Topics covered include sustainability and ethics; technology and innovation; and skills and competence. Professor Sarah Sharples, Chief Scientific Adviser at the Department for Transport will present the morning keynote speech. Also speaking in the afternoon will be Matt Lindley, a change management consultant, human performance factors specialist, and diversity keynote speaker. For the second year in a row, CILT(UK) searched for a Next Generation Conference Chair to lead its annual conference and Ryan Walters, Management Graduate at Great Bear has been named the Institute’s Next Generation Conference Chair for 2023. Ryan is an active CILT(UK) member who participates as a Generation Logistics Ambassador as well as a CILT PRIDE Forum member. While at university, Ryan also participated in the NOVUS scheme and was chosen for this role by an esteemed judging panel. Ryan impressed the judging panel as he conveyed his knowledge, passion, and commitment to the future of the logistics profession. Among the judges were Stephanie Ezra, Next Generation Forum Chair and previous Conference Chair, Rebecca Hicks. This position which was open to all members who do not possess the CMILT or FCILT grades and the role is intended to nurture rising talent in logistics and transport. The appointment of a Chair is expected to continue to inspire young individuals in the business while also bringing new insights and ideas to the annual conference. Sharon Kindleysides, Chief Executive at CILT(UK) said: “I’m looking forward to attending CILT’s annual conference. With such a broad line-up of speakers, it will be excellent to have a wide variety of interests represented. At CILT, we acknowledge that the next generation is critical to the future of our profession, therefore we want to provide as many chances as possible for young professionals to find an outlet as well as significant networking and professional development possibilities. I’m excited to watch Ryan perform in this capacity at conference.” Ryan Walters, Management Graduate at Great Bear: “I’m delighted to chair this year’s CILT (UK) Conference. I want to thank everyone who has given me this chance, and I can’t wait to host the event. I feel extremely honoured to be able to introduce each panellist and speaker throughout the day, listen to them, express my thoughts at the end of their respective sessions and interact with the audience.” To find out more and to book your place, visit: Events/National-Events-2023/Conference-2023 CILT(UK) announces its Annual Conference Agenda and Chair for 2023