Truck and Track Spring 2025 www.truckandtrack.com 22 INTERMODAL TRANSPORT SOFTWARE Choosing the right TMS: Industry know-how and personal service make the difference… In today’s crowded market place of TMS and fleet management software providers, and as ‘AI solutions’ come to the fore, vehicle operators and managers are faced with an array of options which can be difficult to differentiate from one another and even harder to assess for suitability. True as this may be, and regardless of the claims made by the many providers, even the most sophisticated software systems will fall short if they do not come with two distinguishing attributes: Industry know-how and personal service. Clare Chidlow Executive Director, HaulTech Clare Chidlow and the team at HaulTech have long been aware of how these two factors can make all the difference when matching their transport management systems to the specific needs of any given fleet. And especially so, when the operation in question relies on paper-based traditional methods and where the personnel responsible may not be particularly ‘IT aware’. “For each new customer”, says Clare, “We start by looking closely at their operation to assess their current processes and agree where improvements and efficiencies can be made. Then, by drawing on our experience of working with managers and drivers, especially in small to medium sized operations, we recommend a TMS which is tailored to fit their needs. “For example, this can include anything from basic job booking and scheduling, through to electronic PODs and invoicing, or from vehicle tracking and CCTV, to telematics and tachograph solutions. Either way, our onboarding team guides each member of management and staff through the system and then remains closely in touch, either by visiting the site or at the end of a phone. It’s from here that our working partnership begins.” For over 30 years and for over 1,500 users, HaulTech’s industry know-how and personal service has made the difference. Here are some recent comments from just a few… Burcombe Haulage “The difference we found with HaulTech is they had the requisite sector knowledge to accurately assess our operation, pinpoint each area where improvements could be made and then prescribe a bespoke system which not only reduces the time we take to process jobs, but also enables us to greatly improve the service we provide to our customers.” Stuart Wilkie. Director, Burcombe Haulage. A & F Haulage “HaulTech is a company that will work with you to deliver the right system to fit your needs. The business owners came to see us and listened to what we wanted, so we felt fully engaged and involved in developing and implementing our system.” Hammad Majeed. Managing Director, A&F Haulage.
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