Truck and Track Spring 2023 Spring 2023 Truck and Track 39 PALLET NETWORKS to providing our customers with the highest levels of service and actively seek feedback to continually improve our services. UPN SmartSCORE allows our customers to share their experiences and provide valuable insights that help us to enhance their overall experience. We are dedicated to delivering reliable, efficient, and cost-effective solutions to meet the ever evolving needs of our customers.” UPN have recognised that with the increasing traction of online resources such as Google Reviews, TrustPilot, TripAdvisor etc, the role of online feedback in shaping customer experience has grown significantly in recent years, and its impact on customer engagement and loyalty is becoming increasingly apparent. Online customer feedback tools have emerged as crucial to enable companies to monitor customer satisfaction levels and improve their services. These tools allow customers to share their experiences, positive and negative, and provide valuable insights to enable companies to improve services. By homing in on the company’s distinct point of difference within the sector in terms of its bespoke IT support systems and infrastructure, and its quality driven focus on service excellence, UPN has established a unique position in the Pallet Network Sector with its “Unique IQ” initiative. Established in 2001, UPN has grown strongly and steadily into a high quality palletised freight distribution network. Focussed on growth through member success, UPN currently have over 90 members covering the whole of the UK, and European partners providing coverage throughout 26 countries.