Truck and Track Spring 2022

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Food and Drink Logistics Specialists To find out how we can help your business call 01630 695000 or visit Chilled Ambient Contract Packing At Culina Group we offer a series of high-quality, integrated supply chain solutions via our network of strategically located sites across the UK and Ireland. At the heart of our proposition is the provision of warehousing and transportation services for chilled and ambient food and drink products, whilst adding value with various contract packing operations embedded within our network. @Culina_Group Search ‘Culina’ Bonded DEL IVERING SUSTAINABLE SOLUTIONS Food and Drink Logistics S ecialist To find out how we can help your business call 01630 695000 or visit Chilled Ambient Contract Packing At Culina Group we offer a series of high-quality, integrated supply chain solutions via our network of strategically located sites across the UK and Ireland. At the heart of our proposition is the provision of warehousing and transportation services for chilled and ambient food and drink products, whilst adding value with various contract packing operations embedded within our network. @Culina_Group Search ‘Culina’ Bonded DEL IVERING SUSTAINABLE SOLUTIONS Spring 2022 Truck and Track 3 FOREWORD by Barbara Ryan, Publishing Director, Truck and Track As I write this introduction, bright sunshine is flooding through my office window. Not only is this brightness extremely welcome, I’m struck by the hopeful thought that this could be a metaphor for the current state of the UK haulage and logistics industry. I say ‘hopeful’ because although Brexit and the pandemic have caused (and are still causing) a great deal of disruption, I see clear signs of strong recovery and success. Certainly, with two major exhibitions on the horizon – the Commercial Vehicle Show 2022 and Multimodal 2022 – there is plenty of optimism from companies keen to showcase their latest technologies, solutions and new products. Both of these exhibitions take place at the NEC, Birmingham and we have included details of the respective May and June dates in this issue of Truck and Track. We’ve also included extensive information on a number of leading exhibitors at the Commercial Vehicle Show with details of what visitors can expect to see. These exhibitors include Totalkare, Greenox, Trakm8, Merridale, VBG and TruTac. Between them, these companies represent expertise in different disciplines such as fuel management, workshop equipment, fleet management solutions, tachograph analysis and smart generation couplings. Looking ahead to Multimodal 2022, this issue highlights the Conference and Awards activities taking place during June and we shall include a comprehensive feature in our upcoming Summer edition. Among a whole host of articles and news items within this issue, I would also recommend our 8-page fold-out feature on the Chartered Institute of Logistics and Transport CILT(UK). This feature highlights theorganisation’sexpertise indelivering tailored courses and specialised training to meet the needs of learners across logistics, transport and supply chain operations. I hope you will enjoy reading this latest issue of Truck and Track and I also hope to see as many of you as possible - face to face! - at the NEC, Birmingham during the next couple of months. Barbara Ryan CONTENTS Page 4 BUSINESS NEWS 15 DESCARTES 21 TACHOGRAPH ANALYSIS 23 LOGISTICS UK NEWS 24 PALLET NETWORKS 29 LOGISTICS 34 LONDON WATERPROOFING SPECIALISTS 36 MULTIMODAL 2022 38 PORTS 45 RAILFREIGHT 50 TRAILERS 59 WORKSHOP EQUIPMENT 62 FUEL MANAGEMENT 66 SAFETY & SECURITY 68 DANGEROUS GOODS 74 COMMERCIAL VEHICLE SHOW 2022 Truck and Track The Haulage & Logistics Buyers Magazine Truck and Track The Haulage & Logistics Buyers Magazine To advertise, contact Barbara Ryan, Publishing Director, Truck & Track Multi Media Limited, via email Designed and published by Truck & Track Multi Media Limited Creative Director: Marc Pittaway Printers: Warwick Printing Company Limited DISCLAIMER Everycarehasbeentakenduringtheproductionofthismagazinewithcompilingadvertisements, editorialandadvertorial.However,Truck&TrackMultiMediaLimitedcannotacceptresponsibility for material supplied by third parties and excludes all liability either relating to any products and services promoted in this publication or arising from any error, omission or inaccuracy. Nor is Truck & Track Multi Media Limited responsible for the content of external websites. Finally, the views expressed in this magazine are not necessarily the views of its Publishers. Copyright © Truck & Track Multi Media Limited. All rights reserved. TRUCK & TRAILER SOLUTIONS WELCOME TO ALLPORTS GROUP

Truck and Track Spring 2022 4 BUSINESS NEWS TruTac, part of the Microlise Group, has promoted Jemma James to Managing Director as Terry Ramsey retires at the end of January. Jemma has been with TruTac for over 14 years and became a Director in Oct 2010, with her most recent role being Director of Commercial Operations & Marketing. Jemma has been a key figure in the leadership of TruTac and was responsible for securing commercial relationships with both the RHA and Confederation of Passenger Transport as well as developing other key partnerships and being involved in the Microlise acquisition. Jemma possesses an excellent track record in business development with extensive senior commercial management experience in a variety of industries, including international banking and corporate investigation, and places great emphasis on customer service. Terry Ramsey states, “While retiring after 15 years is a big change for me, I can relax knowing TruTac is in great hands with Jemma as Managing Director. Through the hard work of everyone at TruTac, we have transformed the business and made it the success it is today. I have the utmost confidence the team will continue to work together to drive further innovation and business growth.” Additional changes in the TruTac leadership team see Lee Oliver promoted to Sales Director, having previously been Head of Sales and Louise Connor joining as General Manager. Lee has been with TruTac for 10 years and has been instrumental in securing numerous large customers. Lee will focus on commercial growth through new market opportunities and will continue to build TruTac’s successful sales team. Louise joined the business last October having previously worked in manufacturing operations. Louise will continue to ensure that the highest level of customer service and quality is delivered to all customers. The leadership team also includes Chris Williams, Technical & Product Director and James Pyne, Finance Director, who all work alongside the Microlise Board to achieve Group aims. To learn more about TruTac products and how they can improve compliance and save time, contact TruTac on 024 7669 0000 or email TruTac Announces New Managing Director and Leadership Team Jemma James, Managing Director Lee Oliver, Sales Director Louise Connor, General Manager Chris Williams, Technical & Product Director Spring 2022 Truck and Track 5 BUSINESS NEWS Alfa Coaches, the coach operating division of Alfa Travel and employee-owned coach tours and hotel operator, has reduced driver infringements by more than 50% and achieved ER (Earned Recognition) status since introducing TruTac’s and the CPT’s (Confederation of Passenger Transport) branded software products. With a modern fleet of luxury Mercedes coaches serving many popular coastal resorts of the UK, Alfa Travel is one of the country’s foremost coach and holiday breaks providers. The company has a string of industry accreditations and awards to its name and is determined to keep raising its standard. “We have always strived to be the best at what we do,” says Operations Director, Paul Bull “and key to our success is an ongoing commitment to maintaining and improving a high standard of safety and service for our customers.” Alfa Coaches turned to TruTac just over five years ago in a bid to improve fleet efficiency and tighten the compliance-related procedures required to achieve ER status. As the company is a member of the CPT (Confederation of Passenger Transport), TruTac’s CPT Tacho Analysis and CPT Daily Checks products were the perfect fit. “The cloud-based, all-in-one, system provides us with clear visibility and tight control across the fleet, which has improved driver debriefing processes (and driver education) and successfully reduced infringements. In 2018, infringements ‘per duty’ were running at 2.5%. Now, we are seeing an average of 1.1%. “Plus,” says Paul, “we have instant access to clear and concise compliance data, including manager and driver dashboards with KPI reporting – all of which have ticked the requisite boxes on our way to achieving ER status in Nov 2021.” Developed by TruTac in partnership with the CPT, the Tacho Analysis software package includes complete webbased digital and analogue tachograph analysis, supporting EU and GB domestic drivers’ hours rules - specifically for PSV drivers (including Working Time Directive regulations). To further improve day-to-day fleet and O Licence management, Alfa Coaches recently added CPT Fleet Management system for vehicle and workshop control and says Paul, the advantages very soon became apparent. “CPT Fleet has fast become an integral part of our fleet maintenance and vehicle management system,” enthuses Paul, “and, in just a few months, has helped to get a grip on a raft of essential procedures including maintenance monitoring and schedules, safety inspections, maintenance document control and audit checks.” Furthermore, as Paul points out, CPT FleetManagement seamlessly integrates with CPT Daily Checks, which enables instant cross-reference to mobile based defect reports and maintenance calendars with a full audit trail for end-to-end defect reporting. The system also provides real-time visibility of the vital information for each vehicle’s DVLA data and O Licence information. Plus, as CPT Fleet is DVSA - Earned Recognition approved, Alfa Coaches had the added benefit and reassurance when relying on information retrieval and processes needed to achieve ER status. As CPT members, they get significant discounts on all TruTac products and have the peace of mind knowing the systems are all approved by the industry membership body. “I’ve said it before,” concludes Paul Bull, “TruTac’s systems are paperless, tamperproof and secure. We would have struggled to gain ER accreditation without them and, going forward, there’s no question we have the right partner to help ensure the highest operational standards and guaranteed compliance control.” Coach operator slashes driver infringements on route to ER with TruTac and CPT Paul Bull, Operations Director, Alfa Coaches

Truck and Track Spring 2022 6 BUSINESS NEWS This year, Scania UK announces TruckEast Norwich as its winner for ‘Depot of the Year’ (DoTY), an award which recognises those that consistently deliver outstanding aftersales service and customer care. It focuses on a broad range of qualitative measures including roadside assistance, workshop actions and recalls, customer satisfaction, MOT pass rate, standard repair times and more. TruckEast Norwich was judged out of a total of 84 depots for this year’s win. The depot has won the award for the third time, having won the title previously in 2019 and 2020. As well as Norwich coming first as ‘Depot of the Year’, TruckEast Northampton came third, a fantastic achievement overall for TruckEast. MartynClipston, GroupAftersalesDirector said: “Congratulations to both the TruckEast Norwich and Northampton depots for their hard work in providing first class customer service. I’d also like to thank the rest of the teams at our TruckEast depots for their continued dedication and exceptional performance”. John Biggin, Managing Director said: “We are extremely thrilled to announce our TruckEast Norwich team have been crowned winners of the Scania ‘Depot of the Year’ awards, making this the third time the branch has been awarded this prestigious prize in the last four years. They have truly shown their commitment to providing excellent service to our customers. Not only do I need to congratulate the Norwich team, but also the team in Northampton as they have taken third place – thank you for your hard-work and commitment over the past year.” Founded in 1970, TruckEast is an established Scania dealer and one of the UK’s largest independently-owned commercial vehicle workshop operators. The company provides premium quality new and used vehicles and offers service and specialist aftersales support for all makes of HGV, passenger vehicles, vans and all types of agricultural and industrial vehicles for customers across the eastern counties of England. TruckEast Norwich takes the win in Scania UK’s Depot of the Year awards TruckEast Norwich takes the win as Scania UK’s ‘Depot of the Year’ 2021 The entire TruckEast Norwich team in the background. In the foreground from left to right is: John Biggin, Managing Director of TruckEast; Paul Loades, Depot Manager of TruckEast Norwich; Richard Gray, Scania UK’s Finance Director; Martyn Clipston, Group Aftersales Director for TruckEast; James Crouch, Area Sales Manager Scania UK has announced TruckEast as the winner of its ‘Dealer Development Award’ (DDA) 2021, an award designed to encourage and promote the highest standards of customer service throughout its national dealer network. The DDA team set a series of performance targets and standards for dealerships to achieve, with the overall objective being to improve the quality of service delivered to customers. TruckEast saw off 11 other dealers to win the prize for the second time, having won previously in 2019. This year’s runnersup were, Scania East and Graham Commercials, who finished in second and third place respectively. John Biggin, Managing Director, said: “All of us at TruckEast are delighted with the news of being announced winners of Scania UK’s DDA. We continue to strive in being the best in the business for delivering exceptional service to our customers.” TruckEast is an established Scania dealer and one of the UK’s largest independently-owned commercial vehicle workshop operators. The company offers new and used vehicles and provide service and specialist aftersales support for all makes of HGV, passenger vehicles, vans and all types of agricultural and industrial vehicles. TruckEast operates from 14 dealer locations, right across the eastern parts of England. TruckEast wins Scania UK’s Annual Dealer Development Award 2021 TruckEast, Scania’s dealership for East Anglia, has been awarded Scania’s prestigious Dealer Development Award for its network performance during 2021 Richard Gray, Finance Director of Scania GB (left) alongside John Biggin, Managing Director of TruckEast Paul Loades, Depot Manager of TruckEast Norwich with the shield Spring 2022 Truck and Track 7 BUSINESS NEWS Descartes Systems Group, the global leader in uniting logistics-intensive businesses in commerce, announced that its Descartes ShipRush™ multi-carrier parcel and less-thantruckload (LTL) shipping solution has been integrated with its suite of ecommerce warehouse management systems (WMS). This integration allows customers to improve their warehouse and shipping performance through a unified solution. “Fulfillment excellence requires warehouse and shipping operations to work in unison,” said Dirk Haschke, General Manager Ecommerce at Descartes. “The combination of WMS and shipping solutions allows customers to seamlessly execute their entire ecommerce fulfillment process, improving warehouse accuracy and productivity, reducing order lead-time and minimizing shipping costs.” The Descartes ShipRush ecommerce shipping solution allows businesses to grow their shipping volume through advanced automation capabilities, a powerful business rule engine and a strong set of APIs for rating, shipping and tracking. Descartes ShipRush is quick to deploy and one of the most widely integrated multi-carrier shipping solutions available. Descartes ShipRush also connects ecommerce companies to their parcel and LTL carriers of choice using their own negotiated rates or using rate discounts available through Descartes ShipRush. Descartes ShipRush is integrated with Descartes’ ecommerce warehouse solutions: Descartes Peoplevox™ and Descartes pixi™. The combined ecommerce warehouse and shipping solutions are available for ecommerce pure players and directto-consumer (D2C) brands that have the need to quickly scale their fulfillment operations to keep pace with sales growth and meet their delivery promise to ship on time, and at the lowest cost. “We support ecommerce merchants and 3PLs of all sizes along their growth journey,” said Johannes Panzer, Head of Industry Solutions for Ecommerce at Descartes. “With our unique product portfolio, we can empower companies from start-ups to midsized to improve their warehouse and shipping performance, so they can always deliver an outstanding customer experience.” More information about Descartes’ ecommerce solutions is available here: Descartes Combines Warehousing and Shipping Solutions for Ecommerce Companies Following an announcement made by the Mayor of London, Sadiq Khan, on his updated plans for road schemes in the capital, Logistics UK’s Head of Policy – South, Natalie Chapman, comments: “Logistics UK looks forward toworkingwith theMayor of London and Transport for London (TfL) on the details of its expanded Ultra Low Emission Zone. We are encouraged that the Clean Air Charge and Greater London Boundary Charge are not being pursued as these would have been unlikely to have delivered the desired air quality results. Improved air quality is crucial for all those living and working in London but the practical solutions which are to be implemented must recognise the essential role logistics vehicles play across the capital.” The Mayor of London’s announcement also looks to long-term solutions such as smart road user charging. Ms Chapman continues: “Logistics UK is urging both the Mayor and TfL to work with the logistics industry to ensure a proportionate and joined up approach to road user charging. It is encouraging that long-term solutions are being sought and the idea of a simpler, clearer scheme to replace the capital’s various road user charges could make implementation easier for those responsible for keeping the capital supplied with everything that its businesses and residents need. Any London-specific road charging scheme must be flexible and adapt to the possible introduction of any future national road charging schemes to avoid fragmentation of regulations.” Mayor of London must work with industry on capital’s future road schemes, urges Logistics UK

Truck and Track Spring 2022 8 BUSINESS NEWS West Midlands-based operators of fuel tankers and other vehicles used to transport hazardous goods will soon be able to call upon Midlands Truck & Van for specialist maintenance and repair back-up. The Mercedes-Benz Dealer has installed a workshop bay at its branch in Birmingham that will be compliant with ADR and Petroleum Regulations. Crucially, it will operate on a roundthe-clock basis, from 6.00am on Mondays until Saturday lunchtimes. Midlands Truck & Van began trading towards the end of 2020 from its purpose-built, £7 million dealership in Cornwall Road, Smethwick. The ‘Pet. Reg’ bay is located at the far end of the workshop. It has a 15 metre pit and, for safety purposes, is separated by a wall from the rest of the building, which boasts six drive-through truck and trailer bays, and others for vans. The Health and Safety Executive and Dangerous Substances and Explosive Atmospheres Regulations place a duty of care on employers to protect all personnel from any risk arising from fires, explosions or similar events in vehicle maintenance workshops. The Dealer invested £75,000 on specialist and custom-built inspection equipment and ADR Hazardous Goods training for Truck Service Manager, Dean Bennett, and the four technicians hand-picked to man the bay. ‘Big ticket’ items will ultimately include a bespoke working-at-height facility, while the inventory also includes vapour tightness testing systems and dedicated gas detector units, as well as adaptors and connectors to facilitate the safe opening and closing of valves. Midlands Truck & Van engaged consultants to assess the facility’s compliance with the recommendations of the Energy Institute publication on the Design, Construction and Operation of Workshops for Petroleum Road Tanker Maintenance. This provides guidance on the requirements for workshops that inspect and maintain road tankers used to transport petroleum fuel products, and covers the control of potentially explosive atmospheres as well as risks associated with working at height. Following assessment and approval, the Dealer will soon be authorised to issue the Safe Loading Passes required by participating fuel terminals. A Safe Loading Pass confirms, for example, that certain additional mechanical and electrical systems fitted to a road tanker have been maintained to a standard that means they do not present an unacceptable risk. Midlands Truck & Van’s technicians are fully trained to identify possible leaks and are permitted to maintain and replace items of service equipment in accordance with the Vehicle Certification Agency (VCA) Guidance on the application of EN 12972. A vapour tightness test will be undertaken following completion of a repair or replacement. The Dealer’s new Pet. Reg. service is available to operators of all makes of tractor unit and rigid truck used to transport petroleum – so not just those with three-pointed stars on their grilles – as well as petroleum tank semi-trailers. Once it is up and running, the facility’s remit will be extended to cover a broad spectrum of hazardous loads. Managing Director Steve Hunt confirmed: “We’d planned from the outset to establish a Pet. Reg. operation at Smethwick, and the bay was incorporated within the original design of the building. It was ‘mothballed’ initially, though, as our first priority was to focus on delivering the mainstream repair and maintenance support that our customers rely upon.” Consultancy advice on equipping the new bay and on-site training have been provided by Melville Wilby, of Cardinal Solutions, and Eric Gillespie, of EBG Services, both of whom have long track records in the petroleum engineering and associated sectors. Members of the Dealer’s technical team have also attended a J Coates (HGV) Services course on driving ADR hazardous goods vehicles, so they are qualified to move trucks and trailers in and out of the bay. Eric Gillespie observed: “There are major fuel companies with large storage facilities in and around Birmingham that no longer have in-house inspection and maintenance capabilities. Operators are looking for additional service points able to provide high-level support at times that suit them. “Midlands Truck & Van clearly has an ethos of customer service, and its Smethwick Dealership is ideally located, in a part of the West Midlands that is not particularly well served currently. Against this backdrop, I’m sure its new ADR facility will prove very popular.” Following the Department for Transport’s recommendation that the Driver and Vehicle Standards Agency lift its moratorium on the establishment of new Authorised Testing Facilities, Midlands Truck & Van is also well on the way towards securing approval for truck MoT tests to be carried out at Smethwick. The Dealer’s intention, initially at least, is to offer an amber ATF service, covering vehicles used to carry certain restricted goods, in addition to those engaged in transport operations that are not defined as dangerous. Steve Hunt continued: “The very significant investment we’ve made in our new Pet. Reg. service reflects Midlands Truck & Van’s commitment to provide customers with a truly comprehensive, ‘one-stop shop’ service. “I’ve every confidence that, by adding this additional string to our bow, we’ll also be opening the door to conversations and opportunities to grow our business with operators that don’t currently have relationships with us.” New ADR and ‘Pet. Reg.’ service to fuel future success for Mercedes-Benz Dealer Expert guidance: The Midlands Truck & Van team underwent five days of intensive ADR training from petroleum industry consultants Melville Wilby, left, and Eric Gillespie, centre Tank tops: Dean Bennett, Truck Service Manager at Midlands Truck & Van’s Smethwick branch, right, is pictured with ADR-trained technicians, from left, Mohammed Uddin, Steve Calloway, Steve McCabe and Joseph Calloway Spring 2022 Truck and Track 9 BUSINESS NEWS The Stertil Group has opened the expansion of its global headquarters located at Kootstertille in the Netherlands. This new expansion comprises 7,500m2 of additional production and office space and is a significant step in the Group’s €multimillion investment in its facilities around the world. Three highly successful business divisions operate within the Group. Stertil Koni supplies and supports heavy-duty vehicle lifts to simplify industrial and commercial vehicle maintenance, repair and servicing. Stertil Dock and Door Products supplies and installs high quality innovative loading bay equipment. Stokvis Service provides a comprehensive network of service engineers to support users of Stertil equipment in the local Dutch market. The official opening of the new expansion was performed by Mr A A M Brok, the Commissioner to the King for the Frisian Province. Speaking at the ceremony, he cited Stertil as an example of how entrepreneurship, innovation and vision go hand in hand with strong ties to the local community of Friesland. “Stertil is an important asset to the region and an international calling card for Friesland.” Mr A A M Brok also expressed his pride on behalf of the municipality. “Stertil has experienced many developments and economic crises over the years, but its wings have spread and the company is now active all over the world. With today’s expansion, Stertil is even more anchored in the region. This anchoring creates a connection with the community. As a leader in innovation and being active globally, from the United States of America to China, the question is whether this is well enough known in Friesland? We should perhaps be a little more proud of our larger companies, and Stertil is one of them. They deserve to be in the spotlight not only today but also tomorrow and in the days to come.” Ulbe Bijlsma, President and CEO of the Stertil Group, said, “This new expansion to our headquarters, involving an investment of €6.5million, is the result of a number of developments. Themost important is the need for extra space to facilitate future growth, improving efficiency and contributing to Stertil’s sustainability.” The expansion at the Kootstertille site accommodates on-site logistics and storage capacity plus additional office space for the Supply Chain, Marketing and Sales departments. Mr. Bijlsma continued, “Sustainability is important to Stertil and our successful Stertil Koni EARTHLIFT mobile column lift is a great example of this. A patented feature of this heavy-duty mobile vehicle lift is its regenerative design, meaning that energy is generated as the vehicle descends. In other words: regaining and using the gravitational energy released to recharge the batteries in the columns. This sustainability is echoed in the design of our expansion with almost 1,100 solar panels, optimal building insulation and central heating water heat pump technology. Also, an efficient layout requires less internal transportation using our modern fleet of electric forklift trucks.” Stertil Group opens expanded global headquarters

Truck and Track Spring 2022 10 BUSINESS NEWS Descartes Systems Group, the global leader in uniting logisticsintensive businesses in commerce, announces that SIG plc, a leading European supplier of specialist building materials, is using its solution suite as part of its broader strategy to lead the market in the UK. SIG UK has deployed Descartes’ comprehensive last-mile delivery solution suite including its route planning and execution solution, mobile electronic proof-of-delivery (ePOD) and telematics with remote download of tachograph data. The solution has enabled SIG to increase On-Time-In-Full (OTIF) deliveries by 10-15% and increased the volume of deliveries by 25% using the existing fleet. “The building materials market is highly fluid and SIG differentiates itself by offering an agile and reliable service to our customers with the ability to track the progress of their deliveries to help better manage the supply chain,” said Edward Corbett, Head of Programme, SIG. “The Descartes solution helps us manage our distribution centres and territories more efficiently, with access to real-time information on how to organise and run our facilities optimally. Our improved responsiveness makes a huge difference to our customer service and efficient resource utilisation. It helps us maintain a safe working environment for our drivers and wider UK road-user community whilst also supporting our strategic ESG objectives.” Descartes’ last mile delivery solution provides an end-toend platform for home and last-mile delivery operations. The solution spans delivery appointment booking, route planning and execution, mobile electronic proof-of-delivery, delivery notifications and driver safety and compliance processes. Using advanced optimisation technology, Descartes’ last mile delivery solution takes committed appointments and improves route productivity, which generates additional delivery capacity and reduces costs. The solution manages delivery execution with intelligent dispatching and GPS-based real-time vehicle tracking. The related mobile application helps drivers execute the route and capture essential POD details. Real-time alerts keep customers up-to-date with the progress of the delivery through text or email messages and engage the customer through surveys to provide a superior customer experience. Telematics integrated with remote download of tachograph data and related compliance management solution helps to improve driver performance and safety whilemeeting regulatory requirements. “Specialist building material suppliers compete on service and we’re happy to help SIG maintain its leadership in this area,” said Pól Sweeney, VP Sales and Business Manager UK for Descartes. “With the severe driver shortage situation the market is facing, it’s equally important in helping SIG to dramatically improve the productivity of its existing fleet.” SIG plc Improves Customer Experience and Fleet Productivity with Descartes’ Last Mile Solution Suite

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Truck and Track Spring 2022 12 BUSINESS NEWS VKVP Haulage has boosted its management team with the appointment of Phil Steedman as office manager and Mark Connor as operations manager, effective immediately. Phil is responsible for a mix of commercial and business development activities across the company, keeping with VKVP Haulage’s core business strategy that will allow for a more streamlined approach. Having spent the last decade working in various roles at Ziegler UK, Phil says: “It was whilst working as a key account manager that I got to know Vlad and Mark, and from the outset, I was impressed by their operation and way of doing business. Mark joins the business with over 20 years of supply chain experience across a range of hands-on roles, including HGV driving, transport planning and vehicle conformity. In his new position, Mark will be responsible for providing leadership for the day-to-day operations, including team development, business growth, customer management and compliance. The recruitment of Phil and Mark are two of five strategic appointments in as many months for the container haulage specialist to support its 2022 growth and expansion plans. VKVP Haulage operations director Mark Bennett says: “The recent appointments have made a huge difference. Quality people like Mark and Phil Steedman bring experience and drive that will contribute to our future success.” Year on year growth has also seen VKVP Haulage’s equipment investment programme accelerate, with new vehicles and trailers scheduled to join the fleet later this year. VKVP Haulage makes new appointments to support growth L-R Mark Connor & Phil Steedman Emma Barber Collins, Director at W.H. Barley (Transport & Storage) Ltd has been elected RHA vice-chairperson. She looks forward to helping lead the RHA as it embarks on its Skills, Facilities and Environment campaigns. She said: “I’m thrilled to be elected to vice-chair at a critical time for our industry. We’re facing some enormous challenges in the haulage, van and coach sectors, but we have a great team to tackle them head on. “I’m exceptionally proud to uphold the family tradition of assuming office in the RHA.” Her father, Peter Barber, who founded the family-run firm W.H. Barley in 1970, is a former RHA chairman. RHA chairperson, Moreton Cullimore said: “Congratulations to Emma – it’s great to have a fellow family-business person helping to lead this incredible member-led association. “I look forward to working with her over the next two years.” Her appointment comes the day before the RHA launches its first National Coach Week. Emma Barber Collins elected to RHA vice-chair Spring 2022 Truck and Track 13 BUSINESS NEWS Descartes Systems Group, the global leader in uniting logistics-intensive businesses in commerce, has released the results of a consumer sentiment study of ecommerce home delivery. The study of over 8,000 consumers across ten European and North American countries provides retailers and logistics organisations with critical insights into consumer purchase and delivery preferences and concerns. “Ecommerce and home delivery present opportunities and challenges to retailers and logistics organisations. In our study, consumers indicated they will increase their ecommerce purchases in the future, but 73% of them said they experienced a delivery failure in the last three months (see figure 1),” said Chris Jones, EVP, Industry and Services at Descartes. “The results of poor delivery performance can be catastrophic for retailers with almost one-quarter of the respondents in our study citing that they did not order from that retailer again.” The study analyses consumer ecommerce buying behaviour, what is causing ecommerce purchases to increase or decrease, the kinds of goods purchased, their frequency and which ones are being delivered. In addition, it provides insight into delivery services, charges and performance. Most importantly, it analyses the importance that consumers place on delivery performance and the impact of delivery failures on future purchases. To learn more, read the full study: ht tps : // rout i nguk . descar tes . com/ ecommerce-home-delivery-consumersentiment-report-form Descartes’ ecommerce logistics solutions help retailers and logistics services providers deliver a superior customer experience. The home delivery solution covers a wide range of critical capabilities including delivery appointment booking, route planning, mobile applications and customer communications. They engage the customer at the point of purchase through order fulfilment and the successful completion of the delivery, provide opportunities to upsell valueadded delivery services and keep customers up-to-date with the status of their delivery. The warehouse management and integrated parcel shipping solutions help small-to-midsize retailers to use the right carrier and service to minimise shipping costs as well as to scale their ecommerce business by improving fulfilment reliability, speed and productivity. Descartes’ Ecommerce Study Reveals Mixed Consumer Sentiment on Retailers’ Home Delivery Performance 22% 22% 20% 20% 18% 16% 14% 12% Source: Descartes and Sapio Research Arrived much later than expected 26% 11% 7% 7% 1% I've not had any negative experiences with a delivery in the last 3 months 27% Have you had any of the following experiences with a delivery in the last 3 months? Delivery came at a different time than was expected Delivery time offered was longer than I was happy with Products out of stock when ordered Package was damaged Package was left in an insecure location Delivery didn’t arrive at all Difficulties contacting customer services over a problem Driver couldn’t find my location and didn’t make delivery as expected Delivery was incorrect Delivery slots offered lacked flexibility Had to pay a hidden fee on delivery to take my purchase Neither the retailer nor the delivery company took responsibility for the quality of the delivery Other 12% Figure 1: Ecommerce Delivery Experience. Source: Descartes & SAPIO Research

Truck and Track Spring 2022 14 BUSINESS NEWS Stobart has marked another milestone in its sustainability journey with an official commitment to the Science-Based Targets initiative (SBTi), a global project that aims to provide business leaders with the accountability framework they need to reduce their carbon footprint. SBTi is a collaboration between CDP (formerly the Carbon Disclosure Project), the United Nations Global Compact (UNGC), World Resources Institute (WRI), and the World-Wide Fund for Nature (WWF). The initiative defines, promotes and showcases best practice on setting science-based targets to reduce emissions, and independently assesses and approves targets set by committed companies. Stobart is the first Major UK Logistics provider in the UK to make the SBTi commitment. As a leading logistics provider, they have made this momentous pledge to set this milestone as part of their sustainability journey. Stobart have created an initial roadmap for how they will achieve the SBTis and these plans will be approved by SBTi within the next year. They will continue to progress their initiatives and work towards the commitment to achieve the common goal of limiting the global temperature rise to 1.5°C above pre-industrial levels. This could mean 11 million fewer people exposed to extreme heat, 61 million fewer people exposed to drought, and 10 million fewer people exposed to the impacts of sea level rise. “This commitment forms part of the Stobart aim to be the most sustainable UK LSP”, said Stobart CEO, David Pickering, “we’re driving cultural change in our ways of working and are thoroughly committed to driving continuous improvement through sustainable initiatives that positively impact the environment.” Stobart pledges further commitment to sustainability becoming the first Major UK Logistics Provider to set science-based targets to reduce carbon emissions Using around 2000L of per month? UK’s leading independent producer of All AdBlue production certified to ISO22241 Nationwide delivery using in-house logistics Installation, repairs and maintenance included GSM telemetry as standard for reorder management is a registered trademark of the Verband der Automobilindustrie eV (VDA) is a licensed trademark of Tennants Distribution in the UK and Ireland Contact us for details 0161 205 4454 www. Upgrade to a Bulk Tank and get your first 1000L FREE STAND NUMBER 5G64 Spring 2022 Truck and Track 15 DESCARTES Descartes Systems Group, the global leader in uniting logistics-intensive businesses in commerce, has announced its continued sponsorship of True Heroes Racing for the 2022 season. This is the fourth year that Descartes is sponsoring the team, founded in 2012 as a project to provide Wounded, Injured and Sick (WIS) UK Service personnel and Veterans with the opportunity to become directly involved in all aspects of competitive motorcycle racing. “We are delighted to have Descartes on board as a sponsor again for this season. We are grateful for the support over the last three years and pleased to be continuing this for a fourth year,” said Phil Spencer, Founder & Team Principal, True Heroes Racing. “At True Heroes Racing, we provide WIS UK personnel and Veterans with the chance to be a member of a team again, immersing them back into the military teamwork ethos and critically with the camaraderie that is often deeply missed. It’s not just about the racing, but the environment and health that comes along with being a part of the True Heroes Racing team. We’re really happy to be supported by Descartes, so we can continue to provide opportunities for those who have served our country.” The project was founded by a serving British Royal Navy sailor, who had been fortunate enough to return uninjured from several tours in Afghanistan. After working with many injured UK Service personnel on motorsport charity events, he decided to use competitive motorsport as a way of restoring a sense of direction and focus for those who had been injured, and the unique True Heroes Racing was formed. The project’s foundations are based on direct, hands-on involvement and teamwork as part of a motorcycle racing team competing at the highest levels around the UK. True Heroes Racing’s activities on the track as part of the British Superbike Championships, also enable the organisation to expand its wider support activities in conjunction with the Defence Military Rehabilitation Centre, to provide inspirational respite and holistic rehabilitation activities for military personnel undergoing recovery treatment and their families. These events bring tangible benefits and provide the opportunity for formal holistic recovery activities. Andrew Tavener, Head of Marketing, Descartes Systems UK adds: “We are very proud to be able to announce our continued sponsorship of True Heroes Racing. This will mark the fourth year of our sponsorship and relationship. They offer something unique and critical for WIS personnel and it is a pleasure to be involved with an inspiring project such as this. We are looking forward to the 2022 season and being able to support the team with the amazing job they do both on and off the track.” Descartes Sponsors True Heroes Racing For 2022 Season

Truck and Track Spring 2022 16 DESCARTES With consumer demand for quick and timely home delivery higher than ever before, logistics providers face huge challenges in a post COP26 world. The pressure is on delivery businesses to adapt and innovate, not only to meet the demands and desires of consumers, but to do so in the most sustainable way possible and support the move to net zero carbon emissions. With the UK Government confirming their pledge to zero-emission HGVs by 2040, the logistics sector needs to begin to consider the sustainability of their future operations now. For companies faced with the ongoing HGV driver shortage and rapidly increasing consumer demand, environmentally responsible strategies may seem beyond reach. Paired with the dramatically escalating cost base and Brexit customs changes still causing huge disruptions at ports, how will companies be able to explore the potential of new innovations? How can logistics providers select the correct delivery strategy? Is it possible to meet the longer-term green expectations and demands from the UK Government, whilst also encouraging and responding to more environmental awareness in consumers today? Crucially, how will companies successfully make this transition, whilst optimising the capacity of their existing fleet and reducing the impact on the bottom line? Andrew Tavener, Head of Marketing at Descartes, explains how businesses can future-proof their delivery operations whilst tackling the challenges that exist in the here and now. Keeping up with demand The shortage of HGV drivers in 2021 was further exposed by the vast increase in online orders from consumers, escalated by restrictions that resulted from the pandemic. With ecommerce retail sales increasing by nearly 38% in January 2021, it is clear that the desire for a convenient and personal way of shopping is here to stay. Logistics providers now face the task of continuing to deliver to a high enough standard as well as balance capacity with demand. With so many new and innovative ways to order products - including apps that offer rapid food and grocery deliveries - the expectations for a speedy home delivery experience show no signs of slowing down. Whilst the consumer transition to online shopping has provided a vital lifeline to retailers throughout the pandemic, it has left many facing logistical, financial and environmental hurdles. Vast numbers of vehicles of all sizes are currently attempting to deliver across our cities, towns and villages, creating congested roads and, as a result, an increase in emissions. In reality, this constant criss-cross of vehicles is a result of inept scheduling and poor customer communication, which also means that the success rate of deliveries is hugely variable and leads to redelivery, posing an additional financial burden on a sector where margins are already tight. Research conducted by Descartes in the summer of 2021 revealed that over two thirds (68%) of consumers have had an issue with delivery in three months prior – and, as a result, The Road Ahead: The Future of Home Deliveries Spring 2022 Truck and Track 17 DESCARTES 24% lost trust in the retailer and delivery company. Losing loyal customers to the competition is costly for both. With empty miles remaining a major stumbling block for logistics managers as well as causing huge financial and environmental disruptions, businesses continue to struggle with the cost of returns to their bottom line and the planet - yet another unsustainable factor. A home delivery business model that became essential during an extraordinary event such as a global lockdown is not in any way sustainable for the future. Yet, customer expectations have been set and it seems impossible to return to previous levels. So, how can logistics providers continue on this road? Unattainable goals As companies juggle with consumer demand to cut emissions and the ongoing challenges of the widespread driver shortage, many have started to explore new vehicle and delivery options. With the world’s most popular retailers and high-profile logistics providers announcing a move to Electric Vehicle (EV) fleets, the pressure is on to adapt and remain competitive. But as electricity costs continue to rise, concerns surrounding the vehicle range and environmental impact of batteries grow, innovating may not be as straightforward as it seems. Many companies are exploring the role of autonomous vehicles and delivery robots for “quick commerce” and takeaways in towns, cities and suburbs, whilst others have opted for cargo bikes as an efficient alternative. But with so many options to consider, howcan companies ensure that their chosen approach meets the current demand, whilst also preparing for a future that has the potential to pose totally different environmental challenges? For many companies, the uncertain road ahead is stalling progress that they need to be making today. Businesses simply cannot afford to wait until the future appears clearer. Action must be taken today to ensure that customer expectations are being met, utilising their existing pool of drivers and delivery resources to the full. Companies must implement and embrace effective real-time delivery scheduling and routing software that can fully optimise capacity in line with the increased consumer demand. By using solutions that both maximise the existing fleet and manage the types of vehicles in use, logistics providers will find themselves better prepared for the unknown. Taking action As the UK Government drives the country towards net zero, it is critical that companiesareequipped tonavigate thecomplexities of greener logistics. Having the ability to automatically route EVs into Clean Air Zones, for example, will prove essential to avoid congestion charges and unnecessary disruption. But what about other vehicles? Logistics providers must ensure that their fleet is able to maximise delivery efficiency, regardless of the type of vehicles in use. In order to maximise the value of investment, effective management solutions must be in place. For example, routing for cargo bikes must include dedicated cycle options, such as shortcuts off-street through parks to avoid traffic. With the very latest advancements in routing and scheduling software, companies have the ability to consider electric charging times, the location of charging stations and permitted routes - giving companies the opportunity to both maximise the current fleet whilst also experimenting with new vehicle types ahead of deployment. Implementing telematics would offer companies further insight into a number of elements, including the overall performance of each vehicle type, enabling logistics managers to streamline their operations and better inform future strategies. In addition, using Artificial Intelligence (AI) and Machine Learning can highlight individual factors and trends within internal operations that may have otherwise been overlooked. Where is vehicle damage occurring? What is the leading cause of empty miles? Are autonomous vehicles failing to deliver in certain areas? Are cargo bikes able to maintain temperature in all weather conditions? By using this additional insight, fleet managers can identify key factors that impact efficiency and overall performance, such as repair costs, carbon emissions and vehicle availability. There is a wealth of information for companies to use to improve their delivery strategy and ensure that they are better positioned for the future, without needing to predict exactly what that may entail. Awealth of knowledge By obtaining new information through the use of telematics, companies will also be better informed to make more environmentally responsible decisions and explore greener delivery options. It is no secret that the expectations of consumers are continually increasing, and retaining customers is proving to be more difficult than ever. Whilst convenience or